Charlyn
Caintic
Customer Service Specialist--Unit G, Jomaica Residences, Valley
Golf, Cainta, San Juan Rizal ,1900
Work Experience
Customer Service Manager
Scepter Marketing, LLC| August 2021 October 2021
Account Executive
St. Francis Square | January 2017 - March 2018
Promote effective communication throughout
Presenting campaign ideas and costings to clients
all levels of the Customer Service Function
Negotiating with clients, solving any problems,
To actively promote and manage the processes
and making sure deadlines are met
of continuous improvement in Customer
Respond to complaints and resolve issues to the
customer’s satisfaction and to maintain the
company’s reputation
Customer Service Specialist
Scepter Marketing, LLC | March 2018 - January
2019
Maintaining solid customer relationships by
handling questions and concerns with speed and
professionalism.
Resolving customer complaints, managing
database records, drafting status reports on
customer service issues.
Service standards within calls and email
inquiries and order processing
Responsible for the day-to-day management of
the Customer Service Department
Skill & Expertise
Written and verbal
Problem-solving skills
communication skills
Communication Skills
Leadership skills
Time Management
Readiness to learn
A passion for customer
Education
satisfaction
BS HRM
Cebu Technological University | 2017
Award
High school class valedictorian
Customer Service Team Leader
Scepter Marketing, LLC | January 2019 - August
2021
To train and empower staff in the team to resolve
customer concerns with the least amount of
Languages
Tagalog, English
Hobbies
Photography, Watching movies, Reading books
inconvenience.
To ensure that the highest levels of Customer
Service are maintained in line with the
departmental KPIs and customer promise
Reference
Benjie Campos
Senior Operations Manager | Scepter
Marketing, LLC-
