Charo Den Dela Cruz Legaspi
7th road, Puentebella Subdivision, Barangay Taculing,
Bacolod City 6100 · --· skype: charogarden2009
https://www.facebook.com/legaspi.charoden/
CAREER OBJECTIVE
Proactive professional with 14 years of experience and proven knowledge of IT, customer communications,
customer retention, and customer satisfaction. Aiming to leverage my skills to fill the role in your company
successfully.
PROFESSIONAL SUMMARY
Attentive customer and technical support representative with years of experience achieving customer service
satisfaction. With the capacity to quickly learn new networking technologies. Independent and
quick-thinking team player seeking a role offering increased responsibility.
SKILLS
Business English
Computer Proficient
English Fluency
Customer Service Oriented
Outstanding Social Skills
Teaching / Tutoring
Personable and Outgoing
IT Support
Amazon Seller Customer Service Specialist
Social Media Customer Support
Amazon Product Researcher
e-Commerce
WORK HISTORY
CovidClinic | Rume Health
Executive Assistant | IT Support
March 2022 - November 2023 (1YR8MONTHS)
-
Successfully managed the calendar schedules of the Chief Executive Officer (CEO), ensuring
efficient coordination of appointments and meetings.
Actively monitored and responded to IT priority emails, addressing technical issues promptly and
effectively.
Demonstrated problem-solving skills by resolving various technical issues as they arose, contributing
to the smooth operation of the IT department.
OX Tools UK
Customer Service Representative
January 2021 - March 2022 (1YR2MONTHS)
-
Provided exceptional email and phone support, specializing in business-to-business (B2B)
interactions, ensuring high-quality customer service.
-
Proficiently handled cases using Netsuite, including credit, replacement, and sales inquiries,
consistently managing a workload of at least 50 cases daily.
Conducted training sessions for the customer service and sales teams, enhancing their product
knowledge and service skills.
Maevela Ltd.
Guest Services and Admin Support
February 2022 - October 2022 (8MONTHS)
-
Offered timely and attentive assistance to guests, catering to their needs and requests, while
maintaining strict confidentiality.
Ensured a friendly and hospitable demeanor during all guest encounters, contributing to a positive
guest experience.
Techniweld USA
Product Information Specialist (Project-based)
February 2021 - May 2021 (3MONTHS)
-
Conducted thorough research on product information, including safety data sheets and specifications,
providing valuable insights for product improvement.
Offered recommendations for potential changes to existing products, demonstrating strong attention
to detail and product knowledge.
T&A Corporation
Social Media and Amazon Customer Support (seasonal)
August 2020 – January 2021 (5MONTHS)
-
Acted as a social media engager on platforms like Facebook and Instagram, engaging with customers
and enhancing the company's online presence.
Assisted with general administrative tasks and provided support for Amazon-related activities.
51Talk Philippines
Site Coordinator
November 2019 – June 2020 (7MONTHS)
-
Served as a team leader for Bacolod teachers, responsible for monitoring attendance, providing
coaching and training, and participating in recruitment operations.
Played a pivotal role in ensuring the smooth operation of the center, contributing to the success of the
teaching staff.
Storm Media Ltd
Social Media Customer Support
October 2018 – November 2019 (part-time, weekends) (1YR1MONTH)
-
Effectively handled customer inquiries and responses through comments and chats on multiple
Facebook pages for a drop shipping campaign.
Demonstrated flexibility and dedication by working part-time on weekends to support the campaign
and engage with customers.
Lisse USA LLC
Customer Service Specialist (Amazon)
December 2018 – November 2019 (seasonal position) (11MONTHS)
-
Worked remotely for an Amazon seller, managing orders through Amazon Seller Central and
Shopify.
Handled refunds and replacements on Amazon Seller Central and processed replacements through
Ship Station.
Generated discount codes in Shopify, contributing to customer satisfaction and order management.
Acadsoc Incorporated
Online English Educator
August 2016 – March 2019 (2YRS7MONTHS)
-
Provided individualized online English education, offering support and constructive feedback to
students at their own pace.
Managed a busy schedule, dedicating up to 40 hours each week to teaching.
Observed student behaviors and reported any concerns to supervisory staff, ensuring a safe and
positive learning environment.
Business Process Oursourcing
Customer Service, Technical, and Financial Support
July 2012 - August 2016 (4YRS1MONTH)
-
Maintained accurate financial records, ensuring precise account balancing.
Created member account profiles for an online banking program, contributing to efficient financial
services.
Managed technical support calls, addressing customer needs and achieving high levels of customer
satisfaction.
Collaborated with team members to meet and exceed customer service requirements.
Provided end-user troubleshooting support.
Maintained knowledge of the latest technologies and product solutions, contributing to customer
satisfaction.
