Charrielle Q Leonardo

 Charrielle Q. Leonardo 0002 LT(Unit 2) Venus St Mapayapa Vill Pulang Lupa I Las Pinas City. Email Address:-Mobile No.: - OBJECTIVE To pursue a highly challenging career in this company and work closely with a team of experienced professionals so as to enable myself to grow along with the firm. WORK EXPERIENCE Project Manager – Teligent System Inc. 12F VGP Center, 6772 Ayala Ave., Legazpi Village, Makati City 1223 Makati, Philippines September 2020 - Present Manage web projects Interface / interact with users and stakeholders Gathering of business requirements Managing a team of developer and programmers Ensure that all projects are delivered on-time, within scope and within budget Develop a detailed project plan to track progress Response to client’s inquiry and concern. Resolved issue encountered. Test and analyze issue raised using soupUI, jmeter & WinsCP. Project Manager - Multisys Technology Corporation 14, 1708 Mt. Olives, St, Parañaque, 1708 Metro Manila February 2020 – August 2020 Duties and Responsibilities Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs. Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Create Proposal for Prospect Clients Create modules for phases of projects. Plan and schedule meeting with clients and development Team. Create High Level Process Flow Create Jira Tickets and Task Planning. Project Manager– Facilities Protection Inc. 2210, Suite 412, Cityland Pasong Tamo Tower, Don Chino Roces Avenue, Makati, 1200 Metro Manila August 2019 – February 2020 Duties and Responsibilities Coordinate internal resources and third parties/vendors for the flawless execution of projects Ensure that all projects are delivered on-time, within scope and within budget Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Ensure resource availability and allocation Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and all stakeholders Perform risk management to minimize project risks Create UI for new projects. Design the UI of new project and updates of current projects. Monitor task and development of each project and people. Product Specialist – iGen Payments Unit 205 VAR Building Rufino Pacific Tower 6784 Ayala Ave, Makati March 2019 – July 2019 Duties and Responsibilities Assisting Business Development Specialists and the Business development coordinators during presentations and strategy sessions by explaining and elaborating what the products can do. Assist in new product introduction and release activities. Work with business team to identify new customers and to retain existing customers. Obtain customer feedback and suggest appropriate product revisions. Entering new products into the sales database and other sales assets. Ensuring that images, specs, product info, and manuals are correct and meet our quality standards. Auditing data to ensure integrity and quality for both demo sites and select implementations. Understanding product features, history, design method, etc. by researching manufacturer websites, catalogs, and assets. Making updates to live website products. Maintain complete documentations for all product related activities. Stay up-to-date with products knowledge, business flow, sales process and market dynamics. Creating Demo Script. Providing and Creating Product Content on demo websites. Creating Mock Up for Email Templates. Content Strategy for all Demo sites. Doing pitch or presentation on each Demos and Products. Organizing Events for company presentation. Sending out invitations for prospects clients. Lead generations. Assisting with special projects as assigned. Create a propose pricing quotation for clients. Mobile Application Developer – iGen Payments Unit 205 VAR Building Rufino Pacific Tower 6784 Ayala Ave, Makati January 2019 – March 2019 Duties and Responsibilities Maintain and enhance the in house mobile application development framework Ensure the performance, quality, and responsiveness of applications Collaborate with cross functional team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Discover, evaluate, and implement new technologies to maximize development efficiency Experience with XML and JSON. Familiarize with RESTful APIs to connect iOS applications to back-end services. Admin & Product Support – Volenday Inc. (Cake Lingerie – Base on Australia) 14th Floor, Pacific Star Building. Makati Av. corner Buendia av. Makati May 2017 – November 2018 Duties and Responsibilities Respond to all retail & wholesale customer enquiries. Manage wholesale indent order Wall Panner. Check each day & chase CBD customer for payments on their indent order & arrange timely/dispatch. Arrange for 30 day account customers orders to be packed/ sent1 week prior to requested delivery. Ensures all wholesale orders have been dispatched – next day, Complete all wholesale orders in unleashed & email the customer their invoice & tracking details(with carrier) to confirm their order has been dispatched. Contact wholesale customers yo chase indent orders & invoice / send confirmations – seasonally. Create all wholesale log in’s. Manage wholesale contact list – go through, refine & build potential contact list. Monitoring of order that has been dispatch. Photo editing and Uploading of Photos. Creating and Designing banners for New and Old Products. Designing New Size Chart for all the Products on Charley M, Cake Maternity & Sugar Candy. Lead Generations Collaborate Ideas with Dev Team and Sales. Collaborate with the Company Owner regarding how the Images of the Product should be produce to the website. Check quality of new deployed System before it reach the Company Owner. Quality check and Testing of New released Features and Services to be deployed by the Dev Team. Check quality of new features to be deployed on the website and test site using mobile, Windows and iOS. Creating and Monitoring Newsletters for the Website and uploading new Newsletters. Amazon Product Promotion Assisting Finance Team for Encoding Receipts Due. Producing a Weekly List of Retailers that has balance Due to the company. Creating end of the month UPS report for all the List Delivered to be delivered for the month. Check websites and monitor imagery & wordings. Check customer websites and monitor imagery & wordings. Customer Service Tasks - answering email & chat support New Store entries into the website via Prestashop Track Shipped Orders using the Shipped Order module Process orders in Prestashop using Import Modules Entering items for sale in spreadsheets Product setups for key customers Search for Rogue Sellers and reach out to them for solution. Create List of Rogue Sellers and Monitor and advice Sales Director. Monitor Amazon sellers and pricing Review customer comments on key customer websites about our products - Amazon, Nordstrom etc Respond to all retail & wholesale customer enquiries. Manage wholesale indent order Wall Planner. Check each day & chase CBD customers for payment on their indent orders & arrange timely dispatch. Contact wholesale customers to chase indent orders & invoice / send confirmations. Create all wholesale log in’s. Produce list of potential customers and retailers. Research for emails and contact information for new potential clients. Manage wholesale contact list – go through, refines & build potential contacts list by the following means: Look up each store & list their active website. Note correct contact name, e-mail & contact phone number. Periodically contact existing wholesale customers to see if they want to order / restock. Send any feedback to MD in weekly KPI report. Ensure updated e-mail addresses are on website subscriber list. Contact all potential customers via e-mail to solicit new business / orders sending current new business EDM. Link to wholesale page, price lists, terms etc. Monitor order dispatch – ensure all orders have been dispatched. Other ad hoc admin tasks – creating reports, creating P / O files for upload, bar codes lists, Etc. XML Application Developer - iGen Technologies 4th Floor, A&V Crystal Tower, 105 Esteban St Legaspi Village Makati City September 2016 – May 2017 Duties and Responsibilities Photo Editing. HTML/XML, JavaScript, CSS and Php Programming. Analyze data to identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions Prepare reports to communicate outcomes of quality activities Familiarized in Web Industry. Research Develop mobile apps using iGen’s propriety mobile development framework using the XML language. Work with iOS and Android engineers by interfacing and testing with the binary code base to ensure technical compatibility and user satisfaction. Conceptualize app storyboard into a working mobile app while integrating animation, sprites, audio, video and graphical assets. Work inside the structure of a team where different components for the apps are developed and handed over for implementation. Creative experience in conceptualizing mobile apps. Work with graphic designers for production graphics specs. Bug fixing. QA Testing and Unit Testing. Ensure the compatibility of iOS &Android UI codes. Receive content from client on a daily basis Process contents for uploading, including reading, analyzing and formatting according instructions Create, develop and manage web content Testing and make sure CMS version of content is free from errors Communicate with client and team to acknowledge and report tasks Customer Service Representative - iGen Technologies 4th Floor, A&V Crystal Tower, 105 Esteban St Legaspi Village Makati City October 2015 – October 2016 Duties and Responsibilities Reply to questions about website and invoices via phone and email. Provide guidance through the online registration and payment process. Address and resolved questions regarding account. Utilize a variety of software programs to resolve customer inquiries. Ensure client satisfaction in maintained at 95% Resolved all client tickets in a timely manner. Maintain, Create & Update tickets. Ensure all tasks are completed by the due date. Produce Monthly report for Account Reconciliation Report. Produce Check Payments, CCD and ACD Reports. Photo Editing. Upload and Add photo’s to website HTML Programming. XML Programming. Admin Task / Administrative Task Create Statistics and Analytics file. Create Training Manuals. CS Ops Metrics Analysis Report. Create tickets for every YUM, payers and contacts. Create monthly and yearly reports for Tacobell Foundation, Ruby Ribbon and Danville. Produce reports for list of Errors, Open Issues, Open Invoices and Opt Out. Resolved issues regarding Invoice. Familiarized in Web Industry. Inputs information quickly and accurately from a variety of sources into a computer database Utilize a variety of software programs to resolved questions regarding account. Analyze data to identify areas for improvement in the quality system. Develop, recommend and monitor corrective and preventive actions Prepare reports to communicate outcomes of quality activities Evaluate audit findings and implement appropriate corrective actions Investigate customer complaints and non-conformance issues Analyze data to identify areas for improvement in the quality system Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality Acquire data from primary or secondary data sources and maintain databases/data systems Identify, analyze, and interpret trends or patterns in complex data sets Interpret data, analyze results using statistical techniques and provide ongoing reports Create Utilization Report & Time Report for each team. Create and maintain Inventory report for iOS Android devices. Quality check for each updates and changes on each website handle. Business Processing Associate - AIG Shared Services North Bridgeway Ave, Northgate Cyberzone Alabang, Muntinlupa City July 2011 – June 2015 Duties and Responsibilities Analyze and interpret imaged claim documentation in electronic form. Index claim documentation to the appropriate claim file within the claim management system. Follow the established policies & procedures to ensure accuracy of processing. Protect all confidential information of our clients. Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to our counterparts. Verify data and correct data where necessary and obtain further information for incomplete documents. Enter data from source documents into prescribed computer database, files and forms. Encoding the customer’s important information in the AWD system. Searching for the correct policy number of the customer using EXTRA Session application. Requesting for important information of the customer in our US counterparts via system or email. Consolidate errors for the whole indexing team. Routing each work types to different teams like New Business, Customer Service, Life Claims and Health Claims. Assist in training new employees on the team. SKILLS Has a basic knowledge in programming (VB, C++, JAVA, PHP, HTML, CSS, XML, JSON & Javascript), Photoshop, Macromedia Flash, Web Designing, Cloud, Microsoft Office Application and Google Sheet. Exceptional Communication and Typing Skills. Ability to prioritize individual workloads according to deadlines. Strong ability to work independently with a high degree of initiative as well as within a team environment. Excellent listening and knowledge retention skills. Excellent verbal and written communication skills. Productive worker with solid work ethic who exerts optimal effort in successfully completing task. Microsoft Excel Application Expert Computer-literate performer with extensive software proficiency covering wide variety of applications. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Innovative problem-solver who can generate workable solutions and resolve complaints. Resourceful team player who excels at building trusting relationships with customers and colleagues. ACHIEVEMENTS: Prestige Awards: Team Excellence for the 2012 Silver – October 2013July-September 2014 – Rising Star Silver - January 2014 Silver – October 2014 Bronze - September 2014 Microsoft Excel 2013 Certification. Trained in Australia for 10 days on Cake Lingerie EDUCATIONAL BACKGROUND B.S Information Technology (BSIT) University of Perpetual Help System Dalta – Las Piñas June 2007 – April 2011 PERSONAL INFORMATION Age: 29 yrs. Old Date of Birth: May 16, 1991 Height: 5’0” Weight: 115 lbs.