Chasity Koska

Chasity Koska -| - | www.linkedin.com/in/chasitykoska/ | Centerton, AR 72719 Key Skills Team Leadership & Training Excellent Verbal, Written, & Proofreading Skills Fast Learner Excel, PowerPoint, Word Office Programs Social Media Marketing & PPC Creative Time Management Strong Customer Service Conflict Resolution & Contract Negotiation Organized Detail Oriented Professional Experience Walmart Home Office- Bentonville, AR Jan 2018-Aug 2018 Computer Aided Drafting Specialist Created mobile app design layout & aisle location for Walmart stores Quickly advanced to reviewer position, making revisions & corrections to layout designs. Lead a Quality Control team to further minimize layout discrepancies and trained employees in spotting major errors. Exceeded daily and weekly goals by 40%. Attended weekly meetings, providing feedback on current projects. Took notes and distributed to all team members. Coldwell Banker- Bentonville, AR Nov 2014-Jan 2018 Realtor, Team Leader, Mentor Provided superior customer service to new & existing clients to ensure smooth transaction and overall client satisfaction. Created open communication channels with everyone involved. Demonstrated strong contract negotiation, representing clients’ needs first Performed social media marketing across various platforms such as Facebook and Instagram, including pay per click advertising. Acting as a team leader and mentor, trained agents on ethics and customer service standards, along with unique marketing techniques to further enhance their success. Walmart Home Office- Bentonville, AR Feb 2016-April 2016 Floor Plan Specialist Implemented design changes in various departments of store layout, using space planning software Consistently exceeded weekly goals, developed methods to improve speed & accuracy Attended weekly meetings to stay current on project design changes Walmart Home Office- Bentonville, AR Nov 2013-April 2014 Finance Specialist-Fraud Review Performed daily reviews of e-Commerce orders, flagging accounts that appeared fraudulent. Researched orders for suspicious trends. Placed stop shipment orders with carriers by preparing proper documentation & noting the account Trained new employees on spotting dotcom fraud and procedure protocol Lane Bryant- Rogers, AR Jun 2012-Dec 2013 Sales Associate Promoted to the Marketing role, responsible for placement of advertising signs and sale items to increase brand awareness and profitability. Walked the sales floor daily to determine areas of weaker sales and how to best represent those items to customers. Used this as an opportunity to upsell. Managed the Customer Service role which involved training associates in customer satisfaction, coordinating returns, and a welcoming store appearance. Bentonville Public Schools- Bentonville, AR Dec 2010-Mar 2012 Substitute Teacher Worked with students to help them accomplish their educational goals, providing creative ways to keep students motivated and assisting with curriculum. Followed lesson plans and kept students on daily activity schedule. American Mortgage of Rogers- Rogers, AR Oct 2006-Nov 2009 Loan Specialist Performed social media marketing to advertise product offerings and provide market updates. Provided superior customer service by keeping abreast of shifting markets and forecasting financial trends, gaining trust of clients and maintaining confidentiality. Star Reservations- Fayetteville, AR Oct 2000-Dec 2003 Assistant Manager Key person responsible for employee retention and progress tracking. Held meetings to discuss individual performance, growth opportunities, and room for improvement. Held motivation sessions to promote employee morale, highlighting goals for the day. Sent daily record of accounts to main office. Responsible for training employees on travel accommodations and packages and over-coming objections with customers. Education Northwest Arkansas Community College A.A.S Business Management, CAD-,- GPA, 3.8 GPA University of Phoenix B.S. Business/Marketing - 3.95 GPA MIT, May 2018-July 2018 Socially Responsible Real Estate Development Course of Study iCollege, July 2018-Present Certified Associate in Project Mgmt Course of Study Certificates of Achievement: Management & Leadership How to Lead Through Diversity & Inclusion Marketing Psychology-The Art of Ethical Persuasion How to Train Your Team- Team Leadership Management Skills Digital Advertising & Marketing