Chayan Banerjee

CHAYAN BANERJEE E-Mail: chayan01.banerjee @gmail.com Phone: - LinkedIn ID: www.linkedin.com/in/chayan-banerjee-a An enthusiastic and high energy driven professional targeting assignments in Business Analysis/ Data Analysis preferably in Kolkata CORE COMPETENCIES           Data & Statistical Analysis Requirement Gathering & Analysis Business Analysis Business Intelligence Solution Design Risk Management Problem-solving & Troubleshooting Documentation & Reporting Stakeholder Management Cross-functional Team Coordination ACHIEVEMENTS   Conferred with the Best Performer Award “Obsession Award” for meeting all the internal process matrices in 2019 Selected for the SME Role and attended the SME Training in Panchkula in 2019 PROFILE SUMMARY         B.Tech. (Electrical Engineering) professional with over 3 years of experience in the field of Data and Business Analysis Currently associated with Amazon India Pvt. Ltd. as Real Time Analyst Exposure of working on data of various lengths and complexities; proficient in Data Analysis using internal Tools Expertise in providing insights into obtaining, describing, visualizing and using data for making right business decisions Capabilities in translating business objectives into clear functional and technical requirements Understanding in mapping client requirements for service delivery projects; effective in developing, implementing, migrating and transitioning process in line with specified guidelines and agreed SLAs Keen analyst with excellence in gathering and understanding requirements of clients & other multiple stakeholders followed by translation into functional specifications as well as provisioning of suitable solutions Excellent communicator & team player with strong analytical problem-solving & organizational skills and capability to learn new concepts easily ORGANISATIONAL EXPERIENCE Since Jul’17 with Amazon India Pvt. Ltd., Hyderabad as Real Time Analyst IT SKILLS        AutoCAD 2D & 3D MATLAB SQL C C++ Advanced Excel MS Office Applications EXTRACURRICULAR ACTIVITIES   Member of the Royal Robotics family Associated with the National Service Scheme (NSS) PERSONAL DETAILS    Date of Birth: 10th May 1995 Languages Known: English, Hindi and Bengali Address: Jayabheri Orange Towers, Financial District, Nanakramguda, Gawlidoudi, Hyderabad – 500064, Telangana Key Result Areas:  Managing data of multiple marketplaces of Amazon and creating best capacity plan for business by managing trade-offs between customer experience/ service levels, employee experience, and cost effectiveness  Analysing daily, weekly, and monthly data reporting of contact center performance via key performance indicators, supporting local site management and workflow teams to optimize staffing requirements  Monitoring & managing SLA through phone/ email routing, monitoring systems, providing recommendation on the workflow options and directives to maintain acceptable SLA; evaluating time-offs as per the availability of the resources  Altering work groups by supervising real time callouts and distributing the volume to prevent any service level risk amongst real time callout  Administering contact forecasting and scheduling for the headcount and supporting multiple business and geographies  Preparing operational plans for any mitigation/ emergency plan by taking real time actions of volume of calls, email and chats messages  Calculating and altering overtime/ preshift scheduling as per the volume variances for agents in a shift ACADEMIC PROJECT/INDUSTRIAL TRAINING Sep’17 to Jan’18 with WBSETCL & Durgapur Projects Limited, Howrah as Trainee Junior Engineer Responsibilities:  Worked on business data; stored, retrieved, and manipulated the data  Improved the business efficiency by introducing passive elements like capacitor banks  Studied & compiled detailed reports and observed load shading with complex business systems ACADEMIC DETAILS    2017: B.Tech. (Electrical Engineering) from Bengal College of Engineering & Technology (Maulana Abul Kalam Azad University of Technology), Durgapur with 8 CGPA 2013: 12th from Kendriya Vidyalaya (CBSE Board), Ballygunge with 79.4% 2011: 10th from Kendriya Vidyalaya (CBSE Board), Ballygunge with 8.4 CGPA