Chelcy George

Mumbai Chelcy George-- PROFILE Resource-driven IT professional with efficiently tuned analytical skills willing to ensure optimal and timely project execution. An articulate communicator with the ability to communicate with internal partners and key clients, while maintaining versatility in fast-paced and high pressure work environments. PROFESSIONAL EXPERIENCE Newfold Digital Delegation Manager- Technical operations (Feb 2021- Present) Perform data management, interpretation,and quality analysis. Generate and formulate reports on Salesforce. Take charge of monthly meetings with the team to discuss Objectives and Key Results for the quarter. Conducted individual research initiatives (Project Decipher, Project RFC, Project Pro) to identify the product permutations of our Customer base helping the Sales team to strategize their marketing efforts Senior Web Solution Specialist (August 2018 - July 2020) Keep a track of the key operational metrics,strategies and projects. Supervise and manage the workforce. Collaborated with the Operational Managers, Supervisors to align on forecasted data, projected volume for the week, outages, trending issues. Web Solution Specialist (June 2016 - July 2018) Developed and implemented algorithms to reduce defaulters by 18% using Tableau and MS Excel. Provided solution analysis to technical issues using Confluence and JIRA to internal clients. Effectively used BPMN tool to create a process flow diagram for designing product lifecycle. Record, track, and report problem activity. 06/2016 – present Mumbai, IN EDUCATION Bachelor of Information technology Engineering St Francis institute of technology 2012 – 2016 Mumbai, IN SKILLS HTML, CSS, MySQL, Python,Tableau Server and DNS Management Data backup and Migration, Server Abuse Handling, Software Configuration. CMS WordPress, Joomla, Magento, Drupal, etc. Server & API Monitoring Thruk, Zabbix & Kibana Control Panel cPanel / WHM, Parallels Plesk Panel, FTP Servers, Mail Servers. Website Backup & Security CloudFlare, CodeGuard, SiteLock, Let’s Encrypt & Sectigo SSL. ACADEMIC PROJECTS ATM security Model Using Emoji’s instead of pincodes in ATM machines with Advanced Encryption Standard(AES). Facial Expression Recognition Model for ASD patients: Built a prediction model in Python using Tensor Flow, Keras and Open cv to help children with special needs identify their own emotions.