Chelsea Maldonado

Chelsea Maldonado Chelsea Maldonado 577 Stokeswood Ave SE Atlanta, GA-- ㅡ Skills Proven success building and leading cross functional, customer-facing teams within a fast-paced tech startup environment Strong communication skills including professional speaking experience at industry and company-wide events A hands-on, collaborative leadership style that builds strong relationships and cultivates successful team dynamics Comfort and experience succeeding within rapidly growing/changing organizations ㅡ Experience MailChimp / ​Compliance & Investigations Manager Former Titles: Investigations Specialist, Compliance Agent MARCH 2011 - PRESENT, ATLANTA GA Responsible for managing a team of 5-8 customer facing Compliance & Investigations Specialists who communicate with users about email best-practices, account takeovers and miscreant usage of MailChimp resources. Primary representative for Compliance team in product planning cycles including helping to identify functional requirements and prioritization of updates and changes. Lead trainings and communication initiatives across Compliance and Support teams to ensure agents are well-versed and can speak confidently to new changes, features and policies. Active in industry events including MAAWG & APWG and have served in board/leadership capacities for each organization. The Connor Group / ​Sales Manager Former Title: Leasing Coordinator JUNE 2010 - MARCH 2011, ATLANTA GA Responsible for leasing and renewals for a 277 unit luxury community in the Atlanta market. Maintained a 30-40% closing rate for all new traffic along with a 60% or higher renewal rate. Mentored new sales and leasing coordinators and assisted property manager. Kids II / ​Sales Coordinator OCTOBER 2008 - AUGUST 2009, ATLANTA GA Elmer’s Products, Inc / ​Sales & Marketing Coordinator APRIL 2007 - OCTOBER 2008, ANN ARBOR MI & ATLANTA GA ㅡ Education Washtenaw Community College 2001 - 2003, YPSILANTI MI Additional Training Franklin-Covey Time Management Course (2007) MailChimp University - Management and Leadership Training (2014) Unconscious Bias Training (2016, 2017) Handling Conflict in the Workplace (2015) Group Facilitation Training (2014, 2016) ㅡ Other Steering Committee Member - Anti-Phishing Working Group (APWG) Anti-Phishing Co-Chair - Messaging-Mobile-Malware Anti-Abuse Working Group (M3AAWG) Board Member - Coalition for the Ethical Treatment of Youth (CAFETY)