CHERILLY LOU P. YLANAN
Lower Lipata, Minglanilla, Cebu City, Phillipines, 6038
Mobile No- /-
Email:-
SUMMARY:
Responsible and product oriented individual. Multi-task personnel that could work in minimal
supervision and hardworking person. This will offer a variety of challenges and responsibilities where my
abilities and skills can be fully utilized.
PROFESSIONAL EXPERIENCE:
Employer
: Cognizant Technology
12th Flr Skyrise 4 Asiatown IT Park Lahug Cebu City 6000
Position
: Senior Process Executive ( SPE )
(June 13, 2017 – October 3, 2017)
JOB DESCRITIONS:
-
Managing incoming calls and customer service inquiries.
Identifying and assessing member’ needs to achieve satisfaction.
Build sustainable relationships and trust with members accounts through open and
interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Take the extra mile to engage members.
SKILLS AND QUALIFICATIONS:
Employer
Provide the highest quality support to members.
A specialized service that equally entails specialized skills from typing to create
sentences in brief ways and in correct grammars.
Computer literate on MS Word, MS Power point, Adobe Photoshop and Internet.
Comfortable in Any Environment be with co-workers and professional.
Excellent in communication and customer service skills.
Well-developed skills in prioritizing, organization, decision making, time
management, and verbal/written communication skills.
: SYKES Asia Cebu
F. Cabahug Mabolo Cebu City
Position
: Technical Support Representative (Chat Support)
(November 7, 2016- February 7, 2017)
JOB DESCRITIONS:
-
Chat support agent that provides contact support services, and other customer
relations services primarily through online chatting or non-voice channels.
We received a chat from an educator or instructor who need help for their online
teaching materials.
Excellent in communication while working with co-workers.
Able to work as independent or as a team member.
SKILLS AND QUALIFICATIONS:
Provide chat support to new members that want to register.
A specialized service that equally entails specialized skills from typing to create
sentences in brief ways and in correct grammars.
Computer literate on MS Word, MS Power point, Adobe Photoshop and Internet.
Comfortable in Any Environment be with co-workers and professional.
Excellent in communication and customer service skills.
Well-developed skills in prioritizing, organization, decision making, time
management, and verbal/written communication skills.
Employer
: CONVERGYS
6th Flr. I1 Bldg. Asiatown IT Park, Lahug Cebu City
Position
: CSR
(July 14, 2014- October 14, 2016)
JOB DESCRIPTIONS:
-
Employer
Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
Maintains customer records by updating account information
Opens customer accounts by recording account information.
Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution
to solve the problem; expediting correction or adjustment; following up to ensure
resolution.
: TELETECH
A.S. Fortuna St. Cebu City
Position
: TSR
(June 9, 2014 –July 4, 2014)
JOB DESCRIPTIONS:
-
Logging and keeping records of customer/employee queries.
-
Updating self-help documents so customers/employees can try to fix problems
themselves
-
Working with field engineers to visit customers/employees if the problem is more
serious
-
Testing and fixing faulty equipment
Employer
: Living n’ Style
A.S. Fortuna St. Cebu City
Position
: Sales Assistant
(October, 2013- March, 2014)
JOB DESCRIPTIONS:
-
Assisting shoppers to find the goods and products they are looking for.
-
Responsible dealing with customer complaints.
-
Answering queries from customers.
-
Comfortable working with members of the public.
-
Giving advice and guidance on product selection to customers.
Employer
: DCD
Dan Dera Cons.Development
Century Plaza, Mango Ave. Cebu City
Position
: Personal Secretary
(Dec. 2009- Feb. 2010)
JOB DESCRITIONS:
-
Responsible in giving the salary of a construction worker in the site or project.
Supervised general labor, carpentry workers.
Worked with General Contractor to estimate projects proposals.
Safety of construction workers is a must.
Employer
: GLOBALFLEX Corp.
Don Mariano Bldg. Ramos St. Cebu City
Position
: Sales Representative
(Feb. 2008-Nov. 2009)
JOB DESCRIPTIONS:
-
Developed strong customer relations, orchestrated financing and give a final
approval of all sales.
Ensured clients provided highest standard of customer satisfaction and quality
service at all times.
To create a promotional strategy to stimulate sales growth.
Employer
: Cebu DAICHI Corp.
Mepz I, Lapu-Lapu City, Cebu
Position
: Machine Operator
(Aug. 2005-Feb. 2006)
JOB DESCRITIONS:
-
Carried out various test in order to find the defects in newly created products such
as car air condition.
Handled the machines by monitoring their speed during process.
Excellent in communication while working with co-workers.
Able to work as independent or as a team member.
SKILLS AND QUALIFICATIONS:
Exposed to the field of manpower and sales.
Extensive training in controlling the works of workers, and facing the clients with
good poise.
Computer literate on MS Word, MS Power point, Adobe Photoshop and Internet.
Comfortable in Any Environment be with co-workers and professional.
Excellent in communication and customer service skills.
Well-developed skills in prioritizing, organization, decision making, time
management, and verbal/written communication skills.
PERSONAL DETAILS:
Age
Height
Gender
Weight
Citizenship
Language Spoken
Status
Religion
: 33
: 5 ft. 3 inch.
: Female
: 180 lbs.
: Filipino
: English, Tagalog and Cebuano
: Single
: Roman Catholic
EDUCATION:
College
`
Secondary
Elementary
University of San Jose Recolletos
Magallanes St. Cebu City
A.S Hotel and Restaurant Management
-
Don Andress Soriano Nat’l H.S.
Lotupan Toledo City
-
Perez Elem. School
Meycauayan, Bulacan
-
REFFERENCE:
Francis A. Lamoste
Graphic Artist
Xlibris Corp.
TGU Blg. I.T Park Apas
Bhobbylyn Alemania
Admin
Convergys
Asiatown IT Park Cebu City
Hyacinth Macul
Trainer
Sykes Asia Cebu
F. Cabahug St. Cebu City 6000
Ratchelle Yu
Team Leader
Cognizant Technology
Skyrise 4 Asiatown IT Park Cebu City 6000
