Cherr Alaba

Cherr Resuma - Alaba Prk. Lawayan, Brgy. Banago Bacolod City, Negros Occidental,-- PERSONAL: Date of Birth : October 15, 1990 Gender : Female Status : Married Place : Age : Religion : WORK EXPERIENCE: Transcom Worlwide Philippines, Inc. Comcast- DTA Activation Customer Service Representative September 2009- June 2010 Araneta Street, Brgy. Tangub Bacolod City, 6100 Transcom Worlwide Philippines, Inc. Comcast- SIK Activation Customer Service Representative July 2010- December 2011 Araneta Street, Brgy. Tangub Bacolod City, 6100 Transcom Worlwide Philippines, Inc. Comcast Heartland- Collections Quality Assurance Specialist December 2011- January 2013 Araneta Street, Brgy. Tangub Bacolod City, 6100 Transcom Worlwide Philippines, Inc. Comcast Central Enterprise- DST and CSG Billing Quality Assurance Specialist January 2013- Present Araneta Street, Brgy. Tangub Bacolod City, 6100 Bacolod City 26 years old Roman Catholic SEMINARS and TRAININGS ● ● ● ● ● Handling Irate Customers Sales 101 ZTP- Customer Experience Cyber Crime Voice of the customer QUALIFICATIONS: ● I'm well trained when it comes to quality, policies, product knowledge and utilizing this Campaign's tools and resources. ● Listen and transcribe calls – As QA, spend most of the day listening to the live telephone calls. While listening, QA representatives uses checklist to determine if the agent handles the call according to the QA standards and guidelines. Upon validation, transcribes VOC feedback and interactions as needed. ● I have been assigned roles such QA talks, team meetings, one on one coaching with agents, certifying training classes, leading internal calibrations, POC for important tasks and creating reports that would help in the analysis of our campaign performance I have experienced interacting with clients, and believe that this exposure is vital in the Team Leader role. Can work under pressure. Excellent decision making without being subjective. Excellent team player. An Ambassador for Transcom for 7 years now. Have no instances of Disciplinary Action Sanction (Progressive Discipline/work suspension sanction including but not limited to Attendance, Compliance, Adherence, Code of business conduct) covering the duration of the end date of the job posting and its process duration. Has aptitude to handle change in a fast paced dynamic environment. Has ability to take ownership of timelines and do the appropriate follow-ups. Excellent organizational, interpersonal and communication skills. Flexible and positive attitude Strong call anatomy skills Has the ability to coach and motivate staff. Could lead by example Results oriented Fully shift flexible Able to handle multi-tasking. High analytical skills. Fast learner. Flexible and can work with minimum supervision. ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● COMPUTER SKILLS: ● ● ● ● ● Able to operate wide variety of software: MS Word MS Excel MS PowerPoint Able to operate all office machines. EDUCATION: La Consolacion College Bacolod Bachelor of Secondary Education major in English 2nd ​ ​ Year College- Bacolod City, Negros Occidental, 6100 REFERENCES: Ramon Jose Gamboa Quality Manager - Comcast Transcom Asia, Inc. Araneta St., Brgy. Tangub Bacolod City, 6100 Contact #:- Email:- Sheila Perez- Temporosa Sales Manager- Transcom Comcast West Transcom Asia, Inc. Araneta St. Brgy. Tangub, Bacolod City, 6100 Contact #:- Email:-