Cherry Ann Hombre

Cherry Ann Cadahing Hombre   Zone 1 La Purisima Nabua Camarines Sur Mobile:--  “To work globally competitive and enhance my ability to communicate regardless of age, creed and nationality.”     WORK EXPERIENCE SUTHERLAND GLOBAL SERVICES (February 2016- July 2017) Senior Billing Consultant- AT&T Uverse Blue Provide excellent customer service to clients. Assist customers regarding their billing concerns and make sure all concerns have resolved in every call. Manage phone time as an agent and take supervisor calls   AFNI PHILIPPINES (April 2015- December 2015)   Subject Matter Expert (SME)-  VERIZON Mold and build up the agents’ abilities, skills and knowledge during learning lab.          Provide updates to rep’s daily performance enhancement and progress.          Conduct daily monitoring to agents to ensure their capability is developed and proper call flow is observed in every call.          Send the program report to the client in an hourly basis.          Manage phone time as an agent, and take supervisor calls CONVERGYS PHILIPPINES ( February 2012-February 2014) Senior Customer Service Representative ( MACY’S CREDIT)          Provide excellent customer service in every call.          Take supervisor calls, escalation and billing disputes          Work offline for follow ups on the account   AMBERBASE SOLUTIONS INC. East wood City, LIBIS (November 2008- January 2012)      Tele Sales Representative ( November 2008– December 2011)_ Discover Acquisition and Career Advisor As a telesales representative we are recruited to provide top-notch service to both internal and external customers. Processed over the phone credit card applications, responded to concerns, and alleviated delicate situations with professionalism and sensitivity. Assisted Telesales Supervisor in creating and updating employee daily records and prepared weekly reports for Telesales Supervisors on leave.          Selected to coach and mentor new telesales representatives.          Achieved perfect score on client session monitoring throughout tenure.          Received Quality Service Award for outstanding track record of positive customer feedback.   Seminars and Trainings Attended   Products Specific Training Accent Neutralization, American Culture & Geography Training Customer Service Training How to Handle Irate Customers CAD Product Training Call Center Management Training Verizon Training AT&T Training     Education   [-] Polytechnic University of The Philippines - BS in Broadcast Communication (1st year College) [-] Technological University of The Philippines - BS in Laboratory Technology (2nd yr college) [-] La Purisima National High School [-] Marulas Central School     Personal Information   Birth date: November 7, 1990 Age: 26 yrs. Old Nationality: Filipino Religion: Roman Catholic Height: 5’1” Weight: 42.5 kls    CHARACTER REFERENCE IS AVAILABLE UPON REQUEST.