Cherry Catulay

Specializes in Customer Service and Billing. Proficient in Excel and Microsoft Exchange. Worked as a Guest Relation Officer for a 5 star hotel catering to VIP guests. Key Accounts Officer for Asia Brewery Incorporated. Worked as a Telephone Banker at JP Morgan Chase. Worked as a CSR for General and Billing to a British Telco and promoted as a Subject Matter Expert. Travelled to U.K. As part of the UAT. My role includes raising, handling and verifying tickets. Attends client calls to update and share input on tickets raised. Self motivated, able to set effective priorities to achieve immediate and long-term goals and to meet operational deadlines. Adapt easily to new concepts and responsibilities. Easily accept changes. Can work under time pressure and willing to undergo trainings to enhance performance. Proficient in Written and Spoken English. Very keen to details.