Cherry May Olmoguez

I am a Customer Service Representative with more than a year of experience in a fast-paced BPO industry and 5 years experience as a General Virtual Assistant I am a Computer literate (MS Project, Excel, Word, PowerPoint, and Spreadsheet). I have also organized events and worked with different kinds of people. I have strong leadership skills and I am proficient at building and maintaining professional relationships. I can prioritize and delegate tasks while maintaining focus on the goal. who desires to have a long-term job that will help me with my career and personal growth.

Skills:

-Data Entry in Word, or Google Docs

-Order Fulfillment

-Researcher

-Product and supplier sourcing

-Market Research

-Calendar Management

-Photo Editing

-Email Management/Filtering

-Booking appointments with clients

-Answering support tickets (with use of Freshdesk, Zoho, Zendesk, Gmail)

-Receptionist duties (answering occasional calls)

-Dropbox / Google Drive Organization

-Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)

-Manage and update Social Media Accounts

• Customer Service Specialist -

• Take orders; calculate charges, and process billing or payments
• Review or make changes to customer accounts
• Handle returns or complaint
• Record details of customer contacts and actions were taken
• Review and select standard responses for answers or solutions
• Ability to multitask, set priorities and manage time effectively
• Non-voice ( live chat support and email support )
• Voice ( Inbound and outbound calls)

I'm currently looking for great opportunities to build long-term commitments with clients. If you feel we can be great partners in helping each other out, just send me a message, and I'll do my best to exceed your expectations.