Cherrylyn Costelo

CHERRYLYN C. COSTELO skype ID: cherrylyncostelo EXPERIENCE: Life Mib insurance Appointment Setter U.S. Account ( June 2019- September 2019)  Cold calling and appointment setting to prospective clients for a health insurance and mortgage protection insurance. Impact Mobile Dental Services Virtual Assistant- Appointment Setter Australian Account (July 2017-July 2019) Homebased  Assist the Area Manager and the team in Data Entry and updates  Calendar Management and Appointment Setting  Email task and follow up on clients  Other Ad-Hoc tasks as requested Elevation Realty Network Virtual Assistant- Survey Agent May 2018- March 2019 Homebased Project: Survey for potential buyer and seller of a property  Conduct surveys and collect data by doing an interviews..  Calling homeowners to know the potential buyer or seller of a property.  Well versed in using Mojo application. Burnham Management Group Virtual Assistant- Researcher (Seasonal UK account) (April 2017- August 2017) Homebased  Research for sale property that can be converted to lease property after renovation. Realty Media Solutions Virtual Assistant- Survey Agent April 2015- March 2017 Homebased Project: Survey for potential buyer and seller of a property  Conduct surveys and collect data by doing an interviews and questionnaires.  Calling homeowners to know the potential buyer or seller of a property.  Well versed in using Mojo application. SunPower Phils. Ltd. ROHQ Partner Support Representative (Southern California) July 21, 2014- May- East Main Ave. LTI Biñan, Laguna Project: Solar Panels : Solar power is clean electricity that is either created from sunlight or from heat from the sun. Setting up a solar photovoltaic system on the roof.  Dealer Customer Support and Order Management for Solar Panels.  Responsible for end to end dealer support and client relations, working with executives to meet all needs.  Own the on time delivery of dealer’s orders and requirements by region, being personally accountable for customer satisfaction.  Used Salesforce and Oracle in operations. Capital One Senior Operations Representative October 1, 2013- July 2014 Cyberzone, Northgate Alabang, Muntinlupa Project US Cards Collections – Credit Card for customers     Helping out customers to make sure that account will not be delinquent. Providing best payment plan for the customers. Give best solutions for their concern. Make sure that the account of the customer is well secured by using Collections secured application. HSBC Process Executive January 2011- September 2013 Cyberzone, Northgate Alabang, Muntinlupa Collections Department Projects US Mortgage Account (January 2011- February 2012) - A loan in which property or real estate is used as collateral. US Cards Account (February 2012- September 2013)  Providing best payment plan to make sure that the account for the customers will not be delinquent.    Give best solutions for their concern. Helping out customers to make sure that account will not be delinquent. Make sure that the account of the customer is well secured by using Collections secured application TELETECH Technical Support Representative March 2009- January 2011 SM Bacoor, Cavite Projects AT & T Account (March 31, 2009 – March, 2010) (Chat support and Call representative)  Troubleshooting DSL connection for both wired and wireless internet connection.  Troubleshooting basic computer issues.  Providing information on the account. Telstra Account (May, 2010 – January, 2011)   Modifying pending telephone connection. Providing accurate information on the account ETELECARE Sales Representative January 2008- March 2009 Alabang, Muntinlupa Project: Sprint Account : Telecommunications, mobile phones     Provided support to the sales team, ensuring all sales and service objectives were met. Worked with new customers over the phone in the development of new accounts. Selling mobile phones and plan subscription to new and existing customers. Assisting customers to provide needs about their account. AL NADHA PHILANTHROPIC SOCIETY FOR WOMEN Customer Relation Officer/ Secretary May 2002- May 2006 Riyadh, Saudi Arabia A company that produce heritage clothing and other products for the royal families of Saudi Arabia. This company is run by the philanthropist of the Kingdom of Saudi Arabia which are princess.  Coordinator in fashion shows.  Responsible in inventory of raw materials used in products.  Tracks sale made in a weekly basis. SAZTECH PHILIPPINES Data Encoder July 1999- August 1999 Dr. A Santos Paranaque City   Encodes all documents in a computer with 41 wpm. Proofreading documents making sure that it has 97-99% accuracy. I was a working student during college. I worked as a service crew in different food chains such as Chowking Food Corporation, Shakeys, Kenny Rogers Roasters, Greenwich, and Wendy’s. EDUCATION: Santa Isabel College Bachelor in Science in Business Administration- Major in Management Graduated: May 2002 Paranaque National High School Graduated: March 1996 High School Diploma COMPUTER SKILLS:  Microsoft Word  Microsoft Excel  Microsoft Power Point  Outlook Personal Data: Nickname: Erryl Gender: Female Date of Birth: July 28, 1979 Hobbies: Watching Korean shows Strength:  Well-versed and motivated to learn in advance.  Enthusiastic  Can perform under pressure  Can execute a task within a short time  Can multitask Goal   To become an asset to the company. To be able to deliver better quality service. Why should I be selected?    Maintain punctuality in professional life. Can learn fast from previous mistakes. Can adapt easily to work environment, can easily absorb different updates in any process as business needed.