CHERYL ANSTER B. INANUD
Objectives: To enhance and contribute my knowledge and capabilities to be an asset of your prominent company.
Expertise/Qualifications/Skills
Proficiency in Microsoft Office, with experience in Excel including tools that are relevant to the analysis of large sets of data such as formulas, pivots and Graphs, power pivot, power query, basic Power BI features.
Attention to detail and can work independently in a team environment, able to multi task, effectively manage time and tight deadlines.
Average verbal and written communication skills
More than a year of Experienced in BPO as a Business Analyst Associate skilled in Microsoft Excel, Power BI, power Query and Power Pivot.
More than 2 year of Experience in BPO as a Reporting Analyst for Quality skilled in Microsoft Excel Tasks.
Almost 4 years of experience in BPO Company as Transaction Processing Associate/ Data Entry and Backup Real Time Analyst.
Skilled in cultivating positive relationships with superiors and colleagues
Can perform multi-tasking and can work under pressure with accuracy
Flexible and enjoys learning new skills and quickly adapts to organizational changes
Willing to be upgraded and train.
Skills/Level of Proficiency/Experience
Microsoft ExcelIntermediate (3 years of Experienced)
(Power pivot, Power Query, Graphs)
Microsoft ExcelBasic (3 months of Experienced)
(Power BI)
Microsoft Office Advanced (4 years of Experience)
(Excel, Word, PowerPoint, Outlook)
Typing Speed Advanced (4 years of Experience)
Excel Formulas/Pivot Advanced (4 years of Experience)
Keyboard Express/Shortcut Intermediate (4 years of Experience)
Keys.
30WPM Typing Speed
Work Experience
Business Analyst Associate (Excel)
The Results Companies
Silver City Frontera Drive Cor. Doña Julia Vargas Ortigas East
Dec 2018– Present
Brief Description and Responsibilities:
Provide Daily, Weekly and Monthly for Domestic and Philippine Accounts.
Acts as expert in data searching
Responsible for creating Monthly performance Incentive Report for Domestic Account
Data extraction, consolidation, and provide ongoing reports
Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
Communicate to the Client through email and phone if needed.
Quality Reports Analyst (Excel)
TechMahindra (Vcustomer)
3F E-Commerce Bldg Eastwood Libis Quezon City
May 2017 – Dec 2018
Brief Description and Responsibilities:
Provide Daily, Weekly and Monthly report such as NPS and QA Score.
Responsible for creating Monthly performance Incentive for Retail account
Data extraction, consolidation, and provide ongoing reports
Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
Transaction Processing Associate
Accenture Philippines
17th Floor Gateway II Farmers Cubao Quezon City
June 2013- March 2017
Brief Description and Responsibilities:
Perform Data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems
Perform as a back-up Real time Analyst that provide on-going reports for my team.
Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
Team POC. Capacity planner and responsible for teams allocations and for all sites
Perform other duties which may be required by management from time to time
SM Hypermarket
SM Fairview Novaliches, Quezon City
Dec 04, 2009-Aug. 09, 2010
Brief Description and Responsibilities:
Take payments from customers in exchange of goods or services while providing them with exemplary customer service.
Provide Customers with information regarding products and direct them to the right department.
Perform the duties of customer service representative when required
Resolve customer complaints in a proactive manner
Intern, Licensing Review and Evaluation Section
Philippine Nuclear Research Institute
February 2012
Brief Description and Responsibilities:
Manage files/folders and compile records
Answer telephones and relay messages to appropriate recipients
Created database for applications/company that are using nuclear radioactive materials
Academics
Bachelor’s Degree Bachelor of Science in Information Technology
Bestlink College of the Philippines
June- Brgy. Sta. Monica, Quirino H-way Novaliches Q.C
Associate’s Degree2 yr. Diploma Course in Computer Programming
Bestlink College of the Philippines June-
Seminars and Trainings
“JLTC Korean Language”
Kamias Road Quezon City
August 16, 2015 –Nov. 15, 2015
Contact Number:-
“Think I.T., Do I.T. towards Global Competence”
National Teacher’s Camp, Baguio City
December 2-4, 2011
Speaker: Dr. RosicarEscober
Character References
Atty. Bernard R. Odron
Chief Legislative Affairs Officer
House of Representatives
Contact no: -
Joanna T. Zausa
Health Admin Advisory Senior Analyst
Contact no: -
Manuel Quiterio J. Abiog II
IT Assistant Manager -Technical Support Department
Philippine Veterans Bank
Contact no: -
I hereby certify that the above information are eligible according to the best of my knowledge.
CHERYL ANSTER B. INANUD
