C|M
CHERYL
MARTELINO
PROJECT MANAGER
CONTACT
PROFESSIONAL PROFILE
With years of experience on publishing, customer service, sales management, email
management, and project management. Expert at assisting clients, delivering excellent
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customer satisfaction, multitasking, and managing and fulfilling tasks in a timely manner.
Possess great work ethic, can work with less supervision, goal-oriented, and efficient. A
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Upper Tac-an, Budlaan, Cebu City, PH
consistent top performer who is dedicated to working towards the mission of a company.
EXPERIENCE
P R O J E C T M AN AG E R | BR A N D R I P E
linkedin.com/in/cherylmartelino
EDUCATION
BACHELOR’S DEGREE
Journalism
West Visayas State University-
EXPERTISE
Client Servicing
Customer Service
Publishing
Project Management
April 2022 – November 2023
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CUSTOMER SERVICE REP & PUBLISHING ASSOCIATE | ASPI
March 2009 – April 2022
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Email Management
Sales Management
Manage multiple clients at the same time
Oversee each project from submission to completion
Coordinate with the internal team to deliver projects on time
Monitor each project’s progress and set deadlines accordingly
Deliver excellent client satisfaction
Solve issues and complaints that arise; de-escalate
Do client retention
Upsell services
Communicate with clients through phone and email
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Account Management
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Content Writing
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Appointment Setting
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Assist authors in getting their books published within the given timeline
Act as a liaison between the author and the design team
Primary point of contact throughout the production process (submission,
design, revisions, approval)
Collate author materials and ensure these pass the content guidelines and
specifications
Perform quality assurance to the designed files before sending these to the
authors
Must complete 30-40 books per month to help reach the company’s % goal on
published titles
Respond to all concerns, inquiries, and issues through phone calls and emails
within 24 hours
Handle and manage customer complaints and provide appropriate solutions
accordingly
Document customer interactions to ensure everything is noted
Deliver excellent customer satisfaction and take the extra mile
EXPERIENCE (Continued)
C|M
T E L E M A R K E T E R I I & A P P O I N T M E N T S E T T E R | C A L L BO X , I N C .
May 2007 – February 2009
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CHERYL MARTELINO
PROJECT MANAGER
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SKILLS
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Phone-based sales representative and appointment setter
Call potential businesses and private individuals and offer products and
services
Answer questions and recommend products/services based on the client’s
needs
Setup office or home appointments for free product samples and
consultation
An average of 50 calls per day in order to obtain the required number of faceto-face appointments
Reach and exceed the monthly appointment/sales goals
Customer Satisfaction
Customer Retention
Project Implementation
Project Management
Email Management
Organization
Creativity
Communication
Time Management
S E R V I C E ( C O U N T E R ) C R E W | W I N BE S T F O O D S C O R P O R A T I O N
April 2005 – September 2005
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Cash register operator
Take orders from customers, process bills and issue receipts
Pack ordered foods and serve efficiently within service time
Deliver exceptional and highly effective customer service
Fast, attentive, keen to details
Make sure the workstation is consistently maintained and kept clean
Work under pressure and remain collected even during rush hours
Possess high organizational skill for smooth and timely order delivery and bill
processing
Sales Management
Customer Service
Strong Work Ethic
REFERENCES
LANGUAGES
S A R AH G U L AM O Y D E E N | BR A N D R I P E
TEAM LEAD-
English
Tagalog
FREYA FELICIO | FREELANCER-
INTERESTS
Reading
Photography
Travel
Writing
Movies
Fashion
