Chidalu Johnvianney Ukachukwu

CHIDALU JOHNVIANNEY UKACHUKWU Lagos, Nigeria. Mobile No: - | Email:-CAREER SUMMARY A committed and driven B.Sc. Biochemistry Graduate with 2 years cognate experience as a Customer Support Specialist and Lead Generator in customer service, Lead Generation and Sales, coupled with vast knowledge in information and communication technology, utilizes sound organization and planning skills to deliver assignments within set time-frames and to a high-quality standard. Also possess a strong leadership quality, team player, excellent communication and interpersonal skills, creative and analytical thinking ability, management as well as change management aspects of projects. Dedicated & Skilled business and Data analyst With Relevant Certifications. SKILLS AND EXPERTISE OFFERED         Business Intelligence Project Management Data Analysis Proficiency in MS Office, Excel Customer Service SQL and Google suite proficiency Communication Skills  Negotiation & Persuasion  Interpersonal Skills  Teamwork  Problem Solving  Excellent Telephone Etiquette    WORK EXPERIENCE Sokolending Company (Phillips Outsourcing)| Lagos State Customer Support Officer (Fin tech) July 2020- June 2022 Key Responsibilities and Achievements:         Customer Service: Ensuring all inbound calls is answered in a courteous and timely manner. Credit Officer: I managed the retrieval, collection and offset of outstanding loans from clients and customers through follow-ups, persuasion and negotiation, thereby meeting & exceeding recovery KPI of 64% monthly. Customer Support queries: I fixed and resolved over 150 customer complaints and challenges including refunds and other resettlement issues on a single working day therefore increasing customer loyalty which increased profit by 40-60%. Customer Retention: Using appropriate key metrics in promoting customer retention and resolving challenges which strengthened customer loyalty driving sales and profit by 60%. Customer Experience: I determined the eligibility of customers in a promotion by comparing client information to requirements. Reviews and analyses: I demonstrated great leadership role by analyzing individual & team performance data which led to significant rise in team's KPI. Compliance & Welfare: Actively participated in weekly meetings on the necessity of effectiveness and efficiency of the workflows. Quality control: Worked in a cross functional team to anticipate problems and identify and implement needed corrective actions that resulted in timely and accurate performance of jobs. Ajogbo Grammar School | Ajibode, Ota, Ogun State Chemistry Teacher [NYSC] August 2019 – July 2020 Key Responsibilities and Achievements:  Evaluated and graded students' classwork, laboratory performance, home form, and papers.  Managed student behavior in the classroom by invoking approved disciplinary procedures.  There was significant rise of about 45% in overall academics performance.  Researched materials and resources for the school program, resulting in the betterment of students’ grades. Lagos State Environmental Protection Agency | Lagos State Intern 2017 Key Responsibilities and Achievements:  Solid waste franchise program assessment and evaluation, technical analysis and implementation.  Reviewed material prepared by supervisor for typographical accuracy and format.  Managed Data entry.  Cultured and prepared agar, performed laboratory calculations and experienced microbial analysis of water and Implemented safety procedures to prevent environmental hazard. EDUCATIONAL QUALIFICATION Bachelor of Science (BSc): Biochemistry Federal University Otuoke, Bayelsa State 2018 Senior Secondary Certificate Examination (WAEC) Evalight College, Jakande, Lagos State 2014 CERTIFICATION  National Youth Service Corps (NYSC)| Ogun State 2020 Health, Safety and Environment (HSE 1 & 2)  International Institute of Project and Safety Management 2020 Leadership & Management In Health (LMIH) | Professional Development (CEU) University of Washington 2020 SQL for Data Analysis | Udemy Maven Analytics, Udemy 2022 Call Center Data Quality Verification Essentials |INFUSEmedia INFUSEmedia Academy training 2022 References Available On Request