Chika Idika

I am a multifaceted professional with a wealth of experience in data entry, customer service, and records management. My journey began at Abia State University, where I pursued a degree in English Language, a testament to my commitment to mastering communication in various forms.

Driven by an innate curiosity and a thirst for knowledge, my career trajectory has been marked by a relentless pursuit of excellence. I approach every task with meticulous attention to detail and a determination to exceed expectations. This dedication has been evident in all my roles as a Data Entry Specialist at Tree XRF and a Customer Support Specialist at Eduvision Network Services, among others.

In these positions, I collaborated closely with team members to ensure the timely completion of projects, demonstrating my ability to thrive in fast-paced environments. My advanced computer skills enabled me to accurately input large volumes of data into multiple databases and spreadsheets, while also validating customer information with precision and efficiency. My commitment to confidentiality and my unwavering professionalism earned the trust of both clients and colleagues alike.

Beyond my technical acumen, I am known for my exceptional communication and interpersonal skills. I excel in active listening and employ probing techniques to identify customer needs effectively. My ability to build rapport and instill confidence has been instrumental in preserving customer relationships and driving satisfaction.

My proficiency extends beyond traditional software applications to include a diverse array of tools and platforms. From Microsoft Office Suite to Google Workspace, I possess a versatile skill set that allows me to adapt seamlessly to new technologies. My familiarity with CRM systems such as Zendesk, HubSpot, LiveChat, Salesforce and Monday.com underscores my commitment to providing unparalleled customer support.

In addition to my professional endeavours, I am a proactive learner who is constantly seeking to expand her horizons. My knowledge of HTML, CSS, and SQL reflects my ambition to leverage technology in innovative ways. Currently, I am pursuing further development in data analytics, recognizing the transformative potential of data-driven insights in decision-making processes.

In summary, I am a dynamic and versatile professional who thrives on challenges and embraces growth opportunities. My blend of technical expertise, interpersonal finesse, and relentless determination make me a valuable asset in any organizational setting. With a commitment to excellence and a passion for continuous improvement, I am poised to make a significant impact wherever her career takes her.