Chikaodili Celestina Agwu

CHIKAODILI CELESTINA AGWU-- Emene, Enugu. Nigeria. Objective Dedicated Sales professional with 7+ years experience in lead generation and lead qualification, proven customer service, and communication skills with a history of meeting company goals utilizing consistent and organized practice. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experience March, 2020 - July, 2022 NEWAGE SOLUTIONS AND TECHNOLOGY SENIOR SALES EXECUTIVE ( Onsite/Remote) Created prospect rapport by approaching leads and cultivating strong business relationships through sales. Respond to and answer questions regarding the use of the software products. Help write and maintain the help center documentation. Test the product and report any issues found, as a way to get familiar with it. Demonstrated products and features to customers, answered questions and overcame objections. Provide troubleshooting assistance for customer orders, account statuses, and relevant problems Provide data and guides to help the sales team. Calculated sales commission for sales team 4 representatives. July 2019 - Feb 2020 MIKADO NIGERIA LIMITED SALES EXECUTIVE Monitor market conditions, product innovations, and competitors' products, prices, and sales. Performed competitive analyses and adjusted sales and marketing strategies accordingly. Analyzed sales and marketing data for improved strategies. Negotiate details of contracts and payments, and prepare sales contracts and order forms Provide customers with product samples and catalogues Check stock levels and reorder merchandise as necessary Negotiate with retail merchants to improve product exposure such as shelf positioning and advertising Perform administrative duties, such as reports, keeping sales records, and filing expense account reports Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising Answer customers' questions about products, prices, availability, product uses, and credit terms Arrange and direct delivery and installation of products Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders Estimate or quote prices, credit or contract terms, warranties, and delivery dates Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences MIKADO NIGERIA LIMITED Jan 2018 - July 2019 PERSONAL ASSISTANT TO THE CEO Oversaw personal and professional calendars and coordinated appointments for future events. Displayed absolute discretion at handling confidential information. Maintained appropriate filing of personal and professional documentation. Responded to emails and other correspondence to facilitate communication and enhance business processes. Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation. Organized and attended meetings and compiled related documents and reports. Sourced and ordered office equipment and supplies. Arranged domestic and international travel plans and itineraries. Kept detailed track of household and maintenance inventory and schedules. Picked up and dropped off clients at airport. Coordinated and planned vacations for family. Informed vendors and contractors of client project requirements to foster client satisfaction. EMERGING MARKET TELECOMMUNICATION-9MOBILE Formerly known as ETISALAT July 2015 - Oct 2017 FRONT DESK EXECUTIVE Welcome visitors and guest and direct appropriately in a friendly and helpful manner and attempt to use Guest’s names at every opportunity Maintain visitor details (monitor logbook) Receive, direct and relay messages Record and handle all incoming and outgoing couriers Coordination with HR for interviews Use proper Telephone manners Maintain the Cleanliness and neatness of the Front Desk Area at all the Times Securing parcels and registering vendors for bid processing etc Check, sort and forward mails and coordinate all work sheet with all secretaries. Sept 2014 - June 2015 WEMA BANK PLC RELATIONSHIP MANAGEMENT OFFICER To pro-actively seek to provide product/services to meet the identified needs Review applications for credit facility and make appropriate recommendations Manage assigned credit portfolio and monitor the quality of existing credit relationship on a continuous basis Analyze and screen applications for credit, based on the Bank’s credit risk procedures Initiative and carry out recovery actions on non-performing credit facilities on assigned accounts Regularly contact customers via telephone calls and physical marketing visits to obtain feedbacks on service quality and customers satisfaction levels Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities Implement and maintain complete control aspects i.e Financial analysis of statements of accounts, documentation, and periodical client visits call reports Documentation of NIXP and PAAR. DESCOM BEVERAGES LTD Sept 2011 - June 2014 SALES REPRESENTATIVE SUPERVISOR Responsible for acting as a team lead and ensuring that all account executives meet their targets Assisting account executives in preparation presentation Launching incentive programs to generate and increase sales Training and coaching team members on selling techniques Promptly handling customer’s complaints Maintain accurate records of customer’s contract Carrying out staff performance review Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Carried out day-day-day duties accurately and efficiently. Developed and maintained courteous and effective working relationships with teams and clients. July 2010 - July 2011 WEMA BANK PLC TRAINEE ANALYST Placement or replacement of company for government loans e.g B.O.I (Bank of Industry) Intervention funds Business and financial advisory services Update information needed to formulate investment decision Report on potentials investment sector Assist in conducting industry and market analysis Analyzing business for strategy revalidation and process. Used critical thinking to break down problems, evaluate solutions and make decisions. Offered friendly and efficient service to customers, and handled challenging situations with ease. Education 2009 Enugu State University of Science and Technology Banking and Finance/ BSc Second Class Upper Division 2015 Quality Service Institute, East Bloomington Freeway, Minneapolis.USA Certified Customer Service Professional Excellent 2015 Quality Service Institute, East Bloomington Freeway, Minneapolis, USA Certified Customer Service Associate Excellent 2002 Atongo Memorial College, Abaji, Benue State SSCE 1995 Immaculate Nursery and Primary School, Adikpo FSLC Skills Account Management Microsoft Powerpoint | C-suite | Sales Communication Skill | Cold Calling | Lead Generation Interpersonal Communication | Organization and Time Management Good Telephone Etiquette | Analytical and Critical Thinking Active Listening | MS Office Decision-Making | Attention to Detail Document Filing and Retrieval | Customer Service Certified Professional Flexible and Adaptable | Microsoft word| Microsoft Excel Planning and Coordination | Business Development CRM ( Customer Relationship Management) Oversee, Manage the use of Hubstaff by staff members. Achievements & Awards • Promoted the company and increased sales by coordinating and attending trade shows. • Trained and supervised a team of 4 staff members. Resolved 40% of product issues through consumer testing • Awarded the best sales executive 2021 year-end, from August 2021- Nov 2021. •Instituted systems and procedures for general accounting and human resource functions, which brought more consistency and reduce mistakes.