Chikki Lou Jay Grupo

Technical support specialist and Customer service support specialist
Reply rate:
Part-time (20 hrs/wk)
32 years old
Cebu City, Cebu, Philippines
10 years

I've been with the BPO industry for 10 years. Taking inbound and outbound calls. 5 years as a customer and technical support representative and sales representative. I was assigned to be a team leader/supervisor. I was responsible for team's performace, do one on one coaching, team huddles so that everybody is updated. Ensuring everybody knows their performance and their stats. I can say that working in this industry helps me a lot to engage in a different types of customers and people. It enhanced my ability in handling calls with appropriate manner and being resilient.

Now i transitioned to home-base, working as a Virtual Assistant and a Social Media Manager. Looking forward to share my expertise, knowledge and to be part of your team. Hope to hear from you soon.

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