Chinedum Chima

Hi there, Welcome to my profile. I'm a Top Rated Plus Freelancer who has worked as a customer support specialist, administrative, and general virtual assistant with over 7 years of experience working with different industries like e-commerce, healthcare, and logistics. My skillsets include customer/technical support, project management, and general admin support.

I have helped e-Commerce brands like goTRG, and Vipoutlet in the US and I'm familiar with different CRM tools like HubSpot CRM, Zendesk, Freshdesk, Intercom, Salesforce, and lots more to address customer inquiries and concerns. My highlight in the job is to help businesses boost customer retention and achieve customer satisfaction. I'm a people person and enjoy solving problems within the shortest possible time.

I'm proud of how quickly I can sort out questions, keep a positive attitude, and ensure customer satisfaction. I'm a multi-tasker, making sure everyone gets the help as needed.

I'm fluent in both verbal and written communication, and I'm cool working within your time zone, so your time difference is no barrier.

I handle both clients and customers with empathy and have a grit and growth mindset.

Here's what I can do:

• Answer customer questions and solve problems quickly and nicely.
• Give information about products and help fix any issues.
• Sort out orders, refunds, and exchanges carefully.
• Keep customer records up-to-date.
• Check-in with customers to make sure they're happy.
• Get help from other departments when things get tricky.
• I'm familiar with tools like Zendesk, Freshdesk, Shopify, and Salesforce for managing customers. I'm also good with email, live chat, and ticketing systems, as well as Microsoft Office and Google Suite.

I'm just a chat away, let's talk more.

Warm regard,

Chinedum Chima