Chinky B. Santillan
-
Operations Admin Support
Carmen Ledesma Village, Tacas, Jaro , Iloilo City
Passionate with 5 years of extensive experience. Skilled in
prioritizing and completing task independently. Highly organized
and proficient with computers.
WORK EXPERIENCE
04 March, 1990
SKILLS
Customer Support Representative
INSPIRO
Basic Computer Literacy
08/2019 – 05/2020
Verbal Skills
Molo, Ioilo City
Microsoft Office
Written Skills
Customer Service
Achievements/Tasks
Answer customer chats promptly to avoid on-hold wait
times.
Multi-tasking
Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
Team Orientation
Achieve and consistently exceeded revenue quota
through product and service promotion
Offered advice and assistance to customers, paying
attention to special needs or wants.
Answered constant flow of customers chats with up to 4
windows chats in queue per minute.
Time Management
EDUCATION
High School Education
R.G. Hechanova Memorial National High
School
06/2003 – 03/2007
Jaro, Iloilo City
Operations Administrative Support
ASTICOM TECHNOLOGY
Bachelor of Science Mass Communications
West Visayas State University
08/2013 – 01/2019
06/2008 – 03/2012
Mandaluyong, Metro Manila
Lapaz, Iloilo City
Achievements/Tasks
Responded to emails and other correspondence to
facilitate communication and enhanced business process.
Minimized accounts receivable collections and reconciled
customer billings and statements.
LANGUAGES
English
Administer SOA (Statement of Account) extraction,
summary of payments per Financial Account level.
Tagalog
Monitoring system cases raised in our queue and
endorsed it to an Analyst for proper handling and for
closure of the cases.
INTERESTS & HOBBIES
Analyzing and validating the current charges of SOA and
comparing it to the current charges determine about the
system we used.
Facilities Coordinator
IBM EASTWOOD
10/2012 – 08/2013
Libis, Quezon City
Achievements/Tasks
Oversee all activities inside a building, making sure that
health and safety standards are met and arranging for
repairs when needed.
Well-organized and able to prioritize multiple issues.
Ensuring compliance with health and safety regulations.
Maintain an updated record of invoices from external
partners (e.g. suppliers, insurance agents, security
guards).
Inspect entire buildings to identify general corrective
maintenance as necessary for proper maintenance and
operation of various equipment, fixtures, etc.
Cooking
Arts & Crafts
Gardening
Interior Design
