Chinyeaka Peace Ochuba

CHINYEAKA PEACE OCHUBA Detail-oriented Accountant with 2 years effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of financial team to manage diverse financial functions, tax management and reporting. Works closely with executive management on complex business actions including mergers and acquisitions and divestitures. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Work History- Accountant/Operations Manager Mr Kenneth Ajayi, Lagos , Lagos State Contact Address Lagos, Nigeria, 102102 Gathered financial information, prepared Phone documents, and closed books. - Brought errors to near-zero in reporting, payroll E-mail administration and general bookkeeping. chinyeakapeaceochuba Monitored 40 employee team while handling @gmail.com day-to-day accounting processes and financial accuracy. Reconciled accounts and reviewed expense data, net worth and assets. Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency. Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement. Set up and improved accounting systems and processes to meet business needs and maximize operational success. Improved efficiency of data collection, analysis and modeling to enhance practices and increase customer retention. Skills Managerial Accounting Excellent Account Reconciliation Excellent Administrative support Excellent Financial Management Excellent 2018-07 - Customer Service Manager 2019-12 Engineer Collins Oputa, Lagos, Lagos State Introduced higher standards for customer service and increased efficiency by streamlining operations. Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. Improved customer service initiatives by streamlining sales and order management processes. Developed documentation and logs of implemented solutions and generated and submitted reports. Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. Reviewed repeated issues within operations and business management to solve problems and improve company outcomes. Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media. - Virtual Executive Assistant Mr. Stephen Bankole, Lagos, Lagos State Organized and coordinated conferences and monthly meetings. Trained junior office staff in correct procedures and reporting requirements. Organized envelopes, postage and mail correspondence for staff and management, Office administration Excellent Customer and client relations Excellent Technical Support Very Good maintaining postage meter and coordinating with delivery and courier services. Developed and maintained automated alert system for upcoming deadlines on incoming requests and events. Responded to emails and other correspondence to facilitate communication and enhance business processes. Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams. Took notes and dictation at meetings. Answered high volume of phone calls and email inquiries. Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity. Updated executives on changing business needs by thoroughly documenting internal and client meetings- Administrative Assistant Manager Mr Chuks Obimma, Anambra, Anambra State Performed accounting activities by preparing expense reports, purchase orders and invoices. Monitored office supplies to order and replenish stock when necessary. Managed executive calendars to strategically coordinate meetings and appointments. Answered multiple console telephone system to direct calls to appropriate personnel. Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives. Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships. Improved office operations by automating client correspondence, record tracking and data communications. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. Managed supervisor itinerary and appointments and streamlined scheduling procedures. Education- Bachelor of Science: Accounting University of Nigeria - Enugu State, Nigeria.