Chiugo Agbugba

CHIUGO AGBUGBA Nigeria - --Virtual Assistance || Customer Support Specialist || Administration. PROFESSIONAL SUMMARY Self-motivated, versatile, empathetic, detail-oriented Virtual Assistant and Customer Support Specialist with about 5 years of experience and learning. Skilled in providing top-notch client support, and developing relationships to ensure customer loyalty and immense business growth. Providing outstanding support and ensuring projects are completed on time and with great precision. Flourish in fast-paced, virtual environments, ensuring established procedures and practices are followed to exceed all customer expectations while making acceptable innovations where needs call. Greatly skilled in offering outstanding: ● Organizational/administrative services. ● Fast-paced typing. ● Good and effective communication skills. ● Problem Solving RELEVANT SKILLS Virtual Assistance/Administrative Duties ● Great working knowledge of communication and workspace management tools: Hubspot, Trello, Zendesk, Zoom, Slack, Calendly, Click-up, Monday.com, Google suite, Dropbox, Microsoft Teams, Intercom, etc.. ● Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. ● Good knowledge of report writing, research, and recommending efficient and industry-related findings. ● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. ● Performs other administrative duties, data management, and support that positively enhance the smooth running of the office. Customer Support ● Provides outstanding customer service, data entry, and processed orders for multiple clients that exceeded their expectations and brought about brand growth. ● Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support while keeping tabs on clients' needs, activities, and expectations to ensure wonderful customer satisfaction and client retention. ● Highly recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team player attitude. Research ● Able to work with many kinds of client’s in a variety of fields. Talented at researching clients’ brands, markets, and industries promptly. Writing ● Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Leadership and Management ● Possess the ability to attract, build positive/profitable relationships and retain talents. As well as facilitating teamwork and most importantly a successful work environment. Communication ● Excellent written and verbal communication skills, with the ability to communicate subjects in a simple manner to a diverse audience. WORK HISTORY 09/2019 to Front Desk Officer 09/2021 Quevedo International Limited 06/2018 to Customer Service rep 08/2019 Eje Studios 06/2014 to Medical Support Assistant 1/2015 Madonna Hospital EDUCATION IT & Customer Support Digital Witch Support Community Bachelor of Science: Biochemistry Abia State University, Uturu PROFESSIONAL TRAINING & CERTIFICATIONS ● Customer Service: Problem Solving and Troubleshooting ● Customer Service: Handling Abusive Customers ● Customer Service: Serving Customers Through Chat and Text ● Technical Support Fundamentals LEADERSHIP POSITIONS HELD 2017 to 2018 Assistant Secretary General Medical and Health Sciences CDS, NYSC 2018 Assistant Director of Programme Vision Alive Foundation Linkedln Linkedln Linkedln Coursera