Chowdhury Rafid

Chowdhury Rafid Bin Mahbub A/8 Kummarpara, Sylhet Sylhet, Sylhet Division, 3100 -- Summary An organised, results-oriented customer service professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role which will utilise existing skills. Highlights : Troubleshooting Service and Support Computer Software Savy Friendly Leadership High Standard Problem Solver Trainer Key duties: Customer Service Admin Support Virtual Assistant Support Team Management Project Management I am also an Admin Assistant in a US firm and I manage all the team members and project management and hiring manager. I also have a good experience of working remotely as a customer service manager, virtual assistant and admin manager. Education Sylhet Model School and College Science Sylhet, Sylhet Division Graduated December 2015 GPA 3.9 Leading University BSC in Computer Science and Engineering Sylhet, Sylhet Division Graduating June 2018 Employment History June 2014 - December 2016 Samsung Customer Support Manager A proven record of accomplishment in resolving complex customer issues, troubleshooting electronics products and supporting team. London, England December 2015 - June 2016 London Till Rolls Customer Support Manager Till Roll Support Divsion Manager. Finished in top 25% with 157% productivity, 120% quality and lowest cancellation rate , England January 2015 - December 2016 Trivago Customer Service Booking Agent Used to work as a freelancing booking agent and customer support virtually December 2016 - June 2017 Fusion Enterprise Customer Support Manager Providing customer service for energy center taking feedback and handling complains December 2017 - April 2018 Adams Academy Customer Support Manager and Admin I am an admin manager at customer support in Adams Academy manage online courses and handling all types of customer complains New York, New York April 2018 - January 2019 Vintage Consulting Groups Admin Assistant I am an admin assistant performing various administrative tasks and like recruiting members managing systems, providing business support and other virtual tasks assigned. January 2019 - Present Overnight Prints Customer Service Specialist Providing customer service through proper channels like Live Chat Emails and Phone calls. Handling complaints, returns, disputes refunds and other complex customer service terms Hobbies & Interests I love to learn about tech and computers and love to learn new things all the time and research about any scientific articles. Professional Skills Customer Support Administrative Technical Support Project Management Call Handling                          Email Support Microsoft Office Account Management Sales Time Management Typing             Languages English Hindi Bangla French Native Fluent Native Beginner                  