Christer Ann Pangindian

CHRISTER ANN PANGINDIAN EXECUTIVE ASSISTANT/ GENERAL VIRTUAL ASSISTANT I am a professional Executive Assistant, a Virtual Assistant and an All-arounder with 10+ years of experience CONTACT helping various business on their business needs on the online world. I am the go-to person helping and guiding my clients with executive-level decisions. Skilled in developing-- plans, managing projects, and user documentation. MOST RECENT EXPERIENCE 1638 Montevallo St, Bacoor, Cavite, Philippines, 4102 Executive Assistant Cyberloop Pty Ltd | July 2022 - February 2023 Assist my client on his business matters. SKILLS Help the team with our events and assist and support clients set up their accounts before the event. Help the social media team strategize our social media Executive Assistance content for business growth, increase followers and create a healthy and engaging post for the company. Digital Marketing Create invoice for clients and collect staff expenses and Corporate Project Management timesheets for monthly company auditing. Experience in retail and manufacturing sales Affiliate Marketing Team Management Create intranets that will serve as the main point of our staff information and an intranet for our company university. Virtual assistant, Senior support & Admin District 5 Boutique | October 2021 - April 2022 Assisting the CEO on her daily activities such as Email management, social media moderation and REFERENCE management, digital marketing, Rakuten advertising, google ads and more. DEANNE COPELAND CEO | Creative Director of Lumiere Creative Agency https://lumiereagency.com/ Contact -- EDUCATION BACKGROUND BACHELOR IN SECONDARY EDUCATION Cavite State University | June 2008 - Dec 2011 Major in Mathematics PREVIOUS EXPERIENCE Executive Assistant Cyberloop Pty Ltd | July 2022 - February 2023 Helps the managing director create process for their systems. Manage teams across different projects and divisions. Creates invoices for clients and helps with the bookkeeping and employee payment for expenses and timesheet every end of the month. Job Description: Communicating with the CEO via email and Whatsapp on a needed basis. Gathering information from verbally given tasks or emails and inputting them into Jira or other platforms, taking notes, updating schedules etc. Coordinating with field staffs in regards to their task, schedules and Created intranet for all the employees to use across all the department of the company. Created HR intranet for internal use. Created LWD and MWD intranet and schedules for timesheets and spreadsheets. Created Social Media intranet for the social media team. Assisting and coordinating contents with the social media team. Helping with the workflows for HR and workflows for the MWD and FWD. Helping office staffs with their task list. Informing the Managing Director with Urgent task. Booking meetings/appointments and events for the Managing Director. Creating power point presentations for events that the managing director is attending. Created the presentation to be presented for potential clients. Created client offers with the assistance of the marketing head to deliver for our potential clients. Sending monthly invoices for our clients. Monthly bookkeeping for the company. Doing monthly reconciliations for the expenses that our MWD and FWD submits. Making sure that the timesheet and the submitted timesheet is correct from our roster. Created tutorials on our tasklist on Confluence to help our office staff follow and master the process for our task list. Submits our invoice to our accountant to make sure that we are on track with our monthly bills-payable. Created process on how we can save our monthly bills-payable and bills-receivable. Help with our company process to make sure that we are on top of ever task and task are not overlook and always well taken care of. Having worked in a fast-paced setting and being able to manage several tasks at once while meeting deadlines. Identifying emerging issues and reporting back to creative directors or designers regarding these issues to get them resolved. Having worked in a fast-paced setting and being able to manage several tasks at once while meeting deadlines Task List: Handling WhatsApp for all business transactions whether it is in sales, refunds, order tracking or designer/client relation. Maintaining Facebook Business Suite's accounts for comments, shares, and inbox, both instagram and facebook. Maintain and research for the companies benefits and techniques using Rakuten. Create Post on Google Ads. Adding and deleting collections on Bigcommerce for the last season to next season's collection. Uploading products and collections on Rakuten daily. Creating a summary of refunds for our monthly bookkeeping and updating in Rakuten to process order cancellations. Processing order cancellations and updating order refunds. Social Media Content Creation Helping customers track their orders and receive tracking information if available. Assisting customers on all social media platforms, WhatsApp and Emails. PREVIOUS EXPERIENCE Executive Assistant | Sngr Admin | Sales & Support District 5 Boutique | October 2021 - April 2022 Creates process for the sales and support, help with sales and support on the owner's behalf and help coordinate orders from the senior coordinator. Help maintain social media and moderate and support all social media platforms. Create solid process on social media and other digital marketing platforms. Job Description: Liaising with the CEO via email and Whatsapp on a needed basis. Administrative task and virtual assistant task helping mainly email management. Assisting customers on WhatsApp, one of our main sales point from our customers. Advertising and coordinating with advertisers on Rakuten. Social media management, moderation and advertising. Email Management for the CEO of the company. Task List: Handling WhatsApp for all business transactions whether it is in sales, refunds, order tracking or designer/client relation. Maintaining Facebook Business Suite's accounts for comments, shares, and inbox, both instagram and facebook. Maintain and research for the companies benefits and techniques using Rakuten. Create Post on Google Ads. Adding and deleting collections on Bigcommerce for the last season to next season's collection. Uploading products and collections on Rakuten daily. Creating a summary of refunds for our monthly bookkeeping and updating in Rakuten to process order cancellations. Processing order cancellations and updating order refunds. Social Media Content Creation Helping customers track their orders and receive tracking information if available. Assisting customers on all social media platforms, WhatsApp and Emails. PREVIOUS EXPERIENCE Executive Assistant | Team Manager Lumiere Creative Agency | October 2021 - April 2022 Provides direction for applications in development. Researches and develops new ways to improve development process. Mentors Junior Web Designers and SEO Specialist. Helps with the admins, HR, bookkeeping and a lot more. An All-arounder for the CEO of the company. Job Description: Working with the Creative Director, via email, Slack or via zoom meetings, on a daily basis. Dictating verbal tasks or emails and inputting them into Monday or other platforms, taking notes, updating schedules etc. Liaising between the creative director to team members via Slack, Monday.com or other platforms Liaising between BDM and Designers in the exchange of information. Managing designers' workflows and schedules. Executing the day to day studio and administrative duties. Monitoring and responding to the Creative Directors inbox. Alerting Creative Director to urgent tasks. Creating tasks from client requests into CRM and then preparing WIP meeting notes with all updates. A high attention to detail and strong project management skills The ability to manage timelines, schedules and budgets across multiple projects. Experience in a fast-paced environment and able to juggle multiple projects under tight deadlines. Identifying emerging issues and reporting back to creative directors or designers regarding these issues to get them resolved. Daily correspondence with clients. Confident working directly with clients via email and keeping them updated. Liaising with the creative team to ensure media placement is optimised and accurate. Task List: Able to update WordPress sites with content or images. Create posts. Create Products, categories. Social Media and Digital Content Manager. High level of knowledge of all social media channels and proven experience in delivering social media projects from client brief through to delivery. Establishing, managing and delivering social strategy across clients for business as usual and briefed campaign activity as well in response to challenges and opportunities. Strong know-how of paid social media and Facebook ads and general expertise across content and social media marketing. Some experience with influencers is also a bonus. Proficient in social media reporting tools. How to deliver a social media project from client brief through to delivery and evaluation. Understanding of costs, timings, objectives and analytics associated with paid social media campaigns. PREVIOUS EXPERIENCE Team Leader of the Publishing Support and Writers Finder.com.au | February 2018 - December 2018 Provides direction for applications in development. Researches and develops new ways to improve development process. Mentors Junior Web Designers and team of writers on publishing the niches designated to the whole team. Creates video and content/tutorial for the task provided. Job Description: Creating an inspiring team environment with an open communication culture Setting clear team goals Delegating tasks and set deadlines for your internal team Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Task List: Wordpress Database entry Graphics and/or Photoshop Task Management Tools (JIRA, Confluence, Trello) Google Sheets: Microsoft Office tools Wordpress Database entry Graphics and/or Photoshop Task Management Tools (JIRA, Confluence, Trello) Google Sheets: Microsoft Office tools PREVIOUS EXPERIENCE Customer Service SkinnyMint | 2014 - 2018 Working as a SkinnyMint social media moderator entails tasks such as answering customer questions, arranging purchases or fulfilling refunds, and assisting consumers in choosing the proper product. Making sure that every customer is assisted properly and with creativity. Job Description: Logic in answering customer questions Tone, grammar, spelling Able to achieve KPI Promptness in replies Follow up skills with internal staff and customers Task List: Communication Email, Chat, Other Social Media moderator Tracking of orders of customers through email, live-chat and social media. Moderate all user-generated content in line with the moderation policy for each community. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information. Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions. PREVIOUS EXPERIENCE Sales Representative - Directv Icore Business Solutions | 2011 - 2014 Prospective clients are sold items and services using strong arguments. Analyzing the costs and benefits of present and potential customers. To assure future sales, maintain positive business ties. Job Description & Task List: Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors. Adjusts content of sales presentations by studying the type of sales outlet or trade factor. Focuses sales efforts by studying existing and potential volume of dealers. Submits orders by referring to price lists and product literature. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses. Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc. Recommends changes in products, service, and policy by evaluating results and competitive developments. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Provides historical records by maintaining records on area and customer sales. Contributes to team effort by accomplishing related results as needed.