Christian Cabanela

Christian B. Cabanela Contact No. (- Email address:-Address: Unit J 333 Citihomes Smile Condominium, Kaligayahan, Novaliches Quezon City, Quezon City, 1124 Date of Birth: 18 December 1984 Nationality: Filipino Social Card No.,- Tin:- Experience Teletech Global Workforce Management Real Time Specialist Program – Revana Accounts (DirecTV, Facebook Outbound Sales, Facebook Email, Verizon, CSC and FedEx) December 14, 2011 up to present - - -  Responsible for presenting variety of daily, weekly, and monthly reports, from revenue reports for leadership to internal department reports on scheduling concerns. are responsible for meeting client required service levels while also maintaining appropriate in-chair occupancy (IOCC %) and phone occupancy (POCC %) targets to meet TeleTech financial requirements. Responsibilities include: understanding the contractual parameters of the client; in-chair occupancy, average call handle time; tracking and trending call volume history; tracking associate absenteeism and other components of the overall work flow; provide, coordinate, analyze and consolidate all schedule adherence data in order to deliver processes and project work in a timely and accurate manner following company and client requirements and standards. expected to have a thorough working knowledge of TeleTech’s policies and procedures related to WFM duties and client specific requirements and expectations of service level. Account – Logitech Technical Support Specialist - supports both hardware and software issues. Troubleshoot for wireless issues for different devices with Logitech application [entertainment /home control or automation, Wi Fi, Bluetooth, and devices using IR and RF language. Convergys  Technical Support Specialist) Account – AT&T Bellsouth April to August 2011 - provide both customer service and technical support for 9 states troubleshoot for LAN and wireless connection such as set up, limited or no connectivity, No DSL, no browse or No data transfer, no route and supports email applications (Mac mail, outlook and windows mail) Teletech Customer Care Management Technical Support Specialist April 20, 2009 to April 2011  Account –Telecom New Zealand -  Account - Telecom New Zealand 123 Position: Cross Train for CS and Sales -  Provide technical support through phone for Dial Up, broadband and DSL connections Escalation team for broadband upgrade Support Inbound sales by promoting and selling mobile devices and plans depends on customer needs Account: Barnes and Noble Position: Digital Support Specialist troubleshooting for nook device (nook 3G, Nook Wi-Fi, and nook color) together with its supported device such as pan digital, i pad, i pod, i touch, android, mac and PC. process replacement for defective hardware and cancellation for failed order online (eBooks, books or books downloaded using other devices Arvato Digital Services /Arvato International Technical / Game Support Specialist November 2008 to March 2009  Account – Xbox Troubleshoot for Hardware, Dashboard and Xbox Live (eliminate hardware defect and failure, process repair and create service contract or fulfillment for console repair Assist customer regarding issues on Xbox connectivity (ISP, DNS and router concern) Jolly Foods Corp (Jollibee) November 2002 – 2003  Crew/Production Controller Food monitoring/ ensuring standards are met Control food production based on numbers of customers Kitchen cook and trainer for newly Hired Educational Background Bicol University Tabaco Campus Bachelor in Science in Business Administration major in Entrepreneurship Polytechnic Institute of Tabaco Bachelor's in Science in Business Administration Major in Management