Christian Chukwu

Christian Chinedu Chukwu Cloud Identity Engineer| Network/System Administrator | Cyber/Network Security Administrator 5 Ajagungbade street Ikosi, Lagos | - |- linkedin.com/in/christianchineduchukwu Personal profile Skills Dedicated Mobility Cloud Engineer, Cyber security professional, Network security Administrator and Consultant with strong background in Application support, cloud infrastructure for multi-enterprise mobility solutions, Network security designs and Cyber security professional looking to join a reputable organization bringing determination, drive and innovation to evolve within the growing cloud security Industry. Technical Skills Good knowledge of windows server components (Active directory infrastructure, Authentication Mechanism), SharePoint Technician, Cloud operations architecture - AZURE I believe I have the requisite skills to support designs towards building & monitoring Enterprise-Class IT environment for businesses and services. Work experience Microsoft Azure Identity - Account Management & Synchronization April 2019 - To Date Tek-Experts Nigeria Delivering Azure Identity Service and support to our global customers with the high customer satisfaction. Support delivery, working with customers to resolve, complex technical customer issues on the Microsoft Azure Platform Focus on determining technical support scenarios, support workflow adjustments for Azure Identity components Automated Provisioning Support customers by Identifying failure points in the automated provisioning process in their environments Experience in supporting customers in migrating on premises objects to the cloud using AAD Connect and write back password to the on Premises using the password write back feature in azure Assisted customer Troubleshoot and identify performance, connectivity and other issues for the applications hosted customers’ environment Implement support solutions using Azure IaaS features like SSPR, GBL, Access Review Azure SQL Server, Domain services, LDAPS, etc. Develop PowerShell scripts and ARM templates to automate the provisioning and deployment process Support of AAD Connect to identify and remediate conflict between various Directories Implement a reverse Repro and use the same solution approach in resolving customers’ issues. Support on Active Directory Domain Service and all configurations with protocols and NSGs Identify where object synchronization to Azure AD failed. Identify where user provisioning failed for one or more users. Microsoft Azure Identity (Authentication) Engineer April 2018 - April 2019 Tek-experts Nigeria Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including issues escalated to the highest level of management. Enterprise Mobility Customer Support Android & iOS Support Mobile Device Management (Intune) Multi factor Authentication Windows server Conditional Access Azure Active Directory Exchange online Office 365 SharePoint online Customer Support, Prompt resolution of calls Business Critical Issue Resolution Data Migration -Lift and shift Mobile Device Management Public cloud solution (Microsoft window Azure), Private cloud build using System Centre technology as Software Defined service Software Skills Proficiency in Mobile device management, Windows Server, ADFS, Azure Active Directory, ADDS, Office 365, SharePoint online, Exchange online, VMware, Hyper V, MSSQL Management, Azure, Yammer, SharePoint, Office 365, SCCM Suite, MS Solve, Adobe Creative Suite, BMC Remedy, JIRA Certification Microsoft Certified Trainer (2020) Microsoft Azure Certified Administrator Associate (2019) Microsoft Server Installation & Configuration (2019) Information/Cyber Security from University of London (June 2017) PHP Certification (In view) Microsoft Certified Professional (MCP) CCNA: Networking for Home and Small businesses Certified (September 2009) CNSS Certified Network security Specialist (May 2020) Windows Admin Collaborate on cross-team and cross product technical issues by working with colleagues from other teams as needed to resolve customer problems. Collaborate with subject matter experts and escalation managers when additional support is needed. Create a perfect environment for sound service delivery whilst ensuring positive client experience maintaining an impressive customer satisfaction grade of 4.5 on a scale of 5. Documenting every customer's issues and different approaches to resolve the issues so as to have my own knowledge base for future references. Support Customers for Microsoft products like Microsoft Azure active directory (AAD), ADFS, ADDS, O365, SharePoint online, Develop, deploy and manage mobile applications and mobile application management policies with Azure. Provide technical support regarding System Center and MDM products to enterprise customers and partners on critical issues experienced with System Center Configuration Manager and Windows Intune Assist and guide users in Enterprise application integration Enterprise Application provisioning Azure Active Directory Multi Factor Authentication deployment Conditional Access Policies configuration and troubleshooting Interest/Hobbies Reading (Motivational, Business strategy, General history/Biographical) books, Browsing the internet (research) writing and strategic discussions on national issues (Politics) Leadership Role Chief Whip of the Senate National Association of Computer Science Student (NACOSS) – July 2010 State Publicity Secretary Nigeria Christian Corpers' Fellowship (NCCF) Calabar, Cross River.(May 2012) Vice president (Youths and young Adult, RCCG Victory Chapel Magodo) Reference . Head Of department ICT/System Administrator January 2013 - March 2018 Diya, Fatimilehin and Co. (Estate valuers and Surveyors) Network Administrator: Installing network and computer systems. Design and implement IT Operations Management systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies. Maintaining, repairing and upgrading network and computer systems. Train users in use of equipment. Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems. Monitoring network and systems to improve performance. Company’s website administrator: uploads and download documents and effect the necessary changes in the company’s website. Create and maintain company’s knowledge repository and database to guarantee effective methods of storing and managing information and corporate knowledge assets. Provide support, including procedural documentation for computer system operation and development. Maintain current accurate inventory of hardware, software and resources. Monitor compliance with company’s IT policies and procedures Router/switch configuration. Hardware installations, servicing and replacement. Great Customer care relation. Competent Administrative Skills Adding/deleting/modifying user account information, resetting passwords. Develop and write procedures for installation, use, and troubleshooting of communications hardware and software Intern: Assistant Network Administrator 2009 - 2010 Afrihub International ICT Company On the team that installed and configured the Nnamdi Azikiwe University Digital Library. On the team that upgraded the computers in Afrihub Unizik and networked them for To be provided upon request better service. Head, maintenance team. Set up a personal computer system, including the operating system, interface cards and peripheral devices. Plan and install a small business network. Verify and troubleshoot network and internet connectivity. Recognize and mitigate security threats to a network. Configure basic IP services through a GUI Education Information/Cyber Security 2017 - 2017 University of London Online course on Information/Cyber security Bachelor of Science, Computer Science 2006 - 2010 Nnamdi Azikiwe University, Awka BSc Computer Science KEY CONTRIBUTIONS Reengineered company’s systems setup, establishing automated system generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols. Ensured that all system hardware, operating systems, so ware and procedures aligned with organizational standards and strategic business plan. Increased team productivity and automated repetitive tasks by using batch files and PowerShell. Acted as escalation point for troubleshooting advanced Azure Active Directory, Exchange online, Office 365, network/systems issues; consistently earned 100% issueresolution scores by providing excellent service to internal and external customers. Trained employees across multiple departments on network operations including login procedures, network management so ware, permissions, printing issues, security and use of software Created with