Christian Forneste

   Christian Forneste CEO ABPOS Outsourcing Services     (- | (- |-| Experience     17 years of total experience Mar 2014 - Present Chief Executive Officer ABPOS Outsourcing Services | National Capital Reg, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Corporate Strategy/Top Management   Role Chief Executive Officer (CEO)/Managing Director   Position Level CEO / SVP / AVP / VP / Director   *Provides general oversight of all activities, manages the day-to-day operations, and assures a smoothly functioning, efficient organization. *Assures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation. *Assures a work environment that recruits, retains and supports quality staff and volunteers. Assures process for selecting, development, motivating, and evaluating staff and volunteers. *Recommends staffing and financing action, recruits personnel, negotiates professional contracts, and sees that appropriate salary structures are developed and maintained. *Specifies accountabilities for management personnel (whether paid or volunteer) and evaluates performance regularly. *Promotes programs and services that are produced in a cost-effective manner, employing economy while maintaining an acceptable level of quality. *Oversees the fiscal activities of the organization including budgeting, reporting and audit. *Ensures financing to support short- and long-term goals. *Assures an effective fund development program by serving as the chief development officer or hiring and supervising an individual responsible for this activity. *Participates actively in identifying, cultivating and soliciting donor prospects. *Assures the availability of materials to support solicitation. *Assures the development and operation of gift management systems and reports for quality decision-making. *Provide guidance and direction for vital areas of the business. *Direct all aspects of yearly budget process. *Direct all aspects of risk management. *Coordinate and negotiate all vendor relationships. *Provide oversight to ensure sound business operations. *Perform other duties as required.       Mar 2013 - Present Technical Support Manager Aptito Digital Solutions | United States   Industry Computer / Information Technology (Software)   Specialization Customer Service   Role Management   Position Level Assistant Manager / Manager   Monthly Salary USD 1   Responsible for supervising, motivating, and representing a call-in or internal technical support team. Help subordinate staff members address customer complaints, usage problems, and questions in a timely manner. Suggest policy and procedural changes to management to improve the technical support team's performance. Provide on-the-job training and coaching to improve the company's overall technical customer service. Look for procedural problems and recommend improvements to management. Suggests changes, implementing new or different kinds of technical tools or training. Schedule, coordinate, and assign staff members to particular duties for which they are well-suited. Resolves problems quickly and cost effectively when faced with unsatisfied customers.       Dec 2011 - Mar 2013 Senior Operations Manager Pyramid Hub Contact Center Inc.   Industry BPO (Business & Management)   Specialization Corporate Strategy/Top Management   Role Chief Operation Officer (COO)   Position Level Assistant Manager / Manager   Monthly Salary PHP 1   Job Description: •Implementing standard of performance, policies and procedures and makes policy changes as necessary. •Development of individual program budgets, funding sources, including calculation of completed units of service. •Reviews sales data, production and activity reports, financial statements and other information to ensure financial goals are achieved and ways to reduce operational costs and increase revenues. Plan long-term financial goals for the facility and the company •Direct all human resources and management activities. Determine staff needed to accomplish goals, select and hire new employees and assign responsibilities to the entire staff. •Oversee and manage the facility, authorize and approve all vendor and contract services for the facility. Key Accomplishments: Restructured sales support services and implementation to all clientele. Increase the effectiveness and efficiency of Support Services, Sales Services through improvements to each function as well as coordination and communication between support and business functions. Proposed and implemented new server installation and applications.       Mar 2010 - Nov 2011 Director for Technical Support and Services AudioWav Media Group Inc. | United States, Singapore, Australia, Thailand   Industry Call Center / IT-Enabled Services / BPO   Specialization Corporate Strategy/Top Management   Role Others   Position Level CEO / SVP / AVP / VP / Director   Monthly Salary PHP 1   Job Description: •Manage inbound technical support services. •Manage the on-ground technical services of the company for the US East Coast clientelle. •Overseeing shipments and costing for replacements and new installations for clients on the east coast of the US. •Overseeing the technical support operations of the US and Philippine accounts. Key Accomplishments: * Restructured technical support services and implementation to all clientele. * Implemented inbound email and BPO setup support for the companies technical support services. * Proposed and implemented new server installation and applications. * Planned, proposed and implemented the online updating of all machines for the US account operations. * Proposed and implemented EMAP hiring for ground techs for the US and Singapore accounts.       Oct 2008 - Nov 2010 Marketing Manager SMT-V Philventures Corp.   Industry Consumer Products / FMCG   Specialization Marketing/Business Development   Role Business Development   Position Level Assistant Manager / Manager   Monthly Salary PHP 30,000   Conducting seminars and marketing conventions to audiences all over the Philippines. Creating marketing and sales strategies to better enhance the sales of the company and distributors alike. Motivating and empowering distributors, investors and employee’s alike for better production. Key Accomplishments: Conducted Nov 2009 success seminar at the SMX Convention Center with 2500 attendees. Made turn-around sales of 45% in the 1st 3 months. Increased sales capacity by 120% after 8 months.       Feb 2006 - Jan 2008 Operations Supervisor 724 Care Inc.   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Management   Position Level Assistant Manager / Manager   Monthly Salary PHP 25,000   Managed teams for Outbound SMB campaigns. Developed scripts for hard selling outbound campaigns. Tasked with ensuring that goals of each client are met. Training of agents and empowering them with the skills needed to meet their goals. Acted as a business consultant and provided HR and recruitment service. Key Accomplishments: Created Training modules for NEO, Soft-Skills Training and Basic Outbound call handling and scripting for new outbound accounts. Induced 87% growth for new inbound account. (US Grants) Provided employee additional benefits programs (PERKS) for all employees of the company.       Education 2002 AMA University Bachelor's/College Degree in Computer Science/Information Technology | Philippines       2003 AMA CLC Vocational Diploma / Short Course Certificate in Computer Science/Information Technology | Philippines   Major Computer Programming       Skills Advanced Six Sigma Methodology, Technical Support, Customer Care and Sales, Customer Service and Sales, MARKETING AND SALES       Languages Proficiency level: 0 - Poor, 10 - Excellent Language Spoken Written English (Primary) 10 10 Filipino 8 7 Russian 7 0 Arabic 6 0 Japanese 6 0     Additional Info Expected Salary PHP 150,000 Preferred Work Location Anywhere in Philippines, North America, Other work locations Other Information     •Experienced in management of various fields and practices. Providing leadership, training and empowering them with the skills to allow them to work proficiently and effectively. •Extensive knowledge in various fields of sales & marketing, financials, credit and collections, and technical support services. •High aptitude for technical process. •A leader and an innovator with great skills gained from years of experience in sales, marketing, and management fields. •Six Sigma (Green Belt) Certified       About Me Gender Male Age 37 Telephone Number (-) Address Liana 210 Magnolia Place Condominiums Tandang Sora Ave. Quezon City Metro Manila Philippines 1116 Nationality Philippines