Christian Joe A. Antiporda
Nickname: CC
161/81 @City Condominium Sukhumvit 101/1 Phra Kanong, Bang Chak, Bangkok, Thailand 10230
Line ID: cciconic
Phone number:-
E:-
Career Summary
I am a graduate of Bachelor of Science in Nursing. After college I started working in a BPO company. I spent 3 years of being an agent or entry level position in the company with advanced customer service catering both billing and technical support. After that I was promoted to a team leader and a subject matter expert. In my 6 years of experience I spent 2 years with Convergys Inc. Philippines and 4 years with SPI CRM handling all international accounts in the US like Time Warner Cable and DISH Network.
KEY SKILLS AND COMPETENCIES
Improved performance of the team through continuous monitoring and coaching with root-cause analysis focusing on the behavior of agents.
Great working relationship with peers and teammates through interpersonal skills and very jolly outgoing personality.
Always delivers the job and task on hand on time through excellent multi-tasking as well as great time management.
Served as a role model to my fellow workmates and team through exhibiting excellent reliability and dedication to work. Never been late nor absent on my employers.
Met and exceeded all client KPIs and expectations when it comes to delivering world class customer service through continuous effort and collaboration with the different departments of the company like Training, Quality, Operations and workforce.
Improved overall well being of my agents through deep diving into the personality of my agent. This is important for me because this is where I get to know what motivates my agent and in turn make sure that I use this to make sure the agent perform to his/her best ability all the time.
Able to work under pressure.
Excellent oral and written communication skills in English.
Ability to follow and comprehend complex instructions, short correspondence, and memos.
Social media enthusiast (very active in various social media platforms instagram, twitter, fb, snapchat etc.).
Outgoing personality.
Energetic and positive outlook.
CAREER HISTORY
Employers name – Convergys Inc Bacolod Philippines – 2012 - 2013
Employers name - SPI Global CRM 2013 Philippines - December, 2017
DISH NETWORK - Assistant TEAM LEADER – February 2016– December, 2017.
DISH NETWORK - TEAM LEADER / Inbound ACS – October 2015 – February 2016
DISH NETWORK – OJT or Global Expert- Inbound ACS- June 2014- October 2015
Assists new hires with call handling, gives tips and informs them about the business rules
Responsible for teaching the new hires on how to use the application while taking calls
Motivates and gives constructive feedback to the new hires on how they take calls for improvement\
DISH Network Customer Service Representative (inbound) – June 2013 –June 2014
Time Warner Cable Sales Support – Convergys Philippines -
I am very much willing to learn everything from scratch and I assure you I am a fast learner. I will double my efforts given the chance to be successful in this field.
I am from Bacolod city the city of smiles so great personality will never be an issue.
Hoping that you would consider my application
Thanks!
