Christian Penalosa

As an IT Support Specialist, I offer a proven ability to accurately process and resolve wide ranges of technical issue. I have professional experience in Windows OS and network administration, also in-depth knowledge on ticketing and remote desktop support tools. I am also known for my ability to help identify and implement process improvements.
Examples of my accomplishments include:
-I was promoted as TL /OIC for Virgin Mobile Canada account, during my employment in Sykes Asia.

• Under Technology Business Solutions, I have supported several companies such as XRITE, Goodway Group, SRBI, HSF and PEW project.
  -A one-man team on a migration project for the Goodway group.