CHRISTIAN D. PILAPIL
BLK97A LOT7 PHASE4 MABUHAY CITY SUBD. BRGY. PALIPARAN3
DASMARINAS CITY, CAVITE 4114
MOBILE-•E-MAIL-
SUMMARY
Dedicated Customer Service Representative motivated to maintain
customer satisfaction and contribute to company success. Proven ability to
establish rapport with clients and exceed scorecard metric goals. Trainable,
reliable and driven with strong prioritization abilities.
WORK EXPERIENCE
May 3, 2004 - June 2, 2008
Federal Express (FedEx) / Airfreight 2100 Inc.
Parañaque City
Domestic Billing Assistant
Duties and Responsibilities:
Obtains source data from manifesting department as basis for
billing.
Prepares reports such as Monthly production report and
Domestic outbound statistics.
Assists client’s concerns through phone.
Performs and or implements quality system and ISO related
activities.
Perform task assign by my superior from time to time.
June 5, 2008 - February 26, 2010
PNI – KMPG Inc.
Ortigas Center, Pasig City
Customer Service Representative
Duties and Responsibilities:
Deal directly with customers by telephone.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries
and complaints.
Perform customer verifications.
Process orders, forms, applications and requests.
Direct requests and unresolved issues to the designated resource.
Manage customers' accounts.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
March 5, 2010 - March 21, 2016
CONVERGYS Phils.
Alabang, Muntinlupa City
Senior Customer Service Representative (AT&T Mobility)
Dealing with calls in highly professional manner.
How to act as the first point of telephone contact for a
customer.
Handle complaints in a diplomatic way.
Accurately updating customer records with information.
Responding to customers who have special communication
needs, such as language difficulties or disabilities.
Answering any queries quickly and efficiently.
Quickly understanding a callers point of view and to empathize
with them.
Able to respond and adapt to the needs of all customers.
Fully aware of all laws and regulations regarding data protection.
Quickly processing information.
Taking responsibility for personal development, learning and
performance levels.
Always adhering to standard operating procedures, best
practices and customer service guidelines.
Willingness to learn new skills.
Ability to multitask.
April 20, 2016 - July 25, 2017
GENPACT
Alabang, Muntinlupa City
Process Associate (Citibank Retail Services)
Attends to customer’s queries and provides exceptional
customer service resolution
Process customer request such as credit card activation and
updating customer’s account information.
Resolves billing issues and provides product updates.
Responsible for assisting customer’s with their banking needs.
Provides systematic information related to online banking.
Process card cancellation for lost/stolen cases and provide
replacement card.
EDUCATION
San Antonio Elementary School Unit IV
1992 – 1998
Parañaque National High School (main)
1998 – 2002
Parañaque City College of Science and Technology
Associate in Information Technology
2002 – 2004
PERSONAL INFORMATION
Height : 5’6
Weight : 200lbs.
Religion : Evangelical Protestant
Marital Status: Married
Spouse’s Name : Raziel Jean H. Pilapil
REFERENCES
Name
Ivy Richelle Barles
Kevin Umandal
Murt Rannie De Guzman
Michelle Dacula
Occupation
Team Leader
TELETECH
Address
Building F, SM Corporate Offices
1000Bay Blvd, SM Central Business Park
Bay City, Pasay City 1300 Philippines
-
Team Leader
CONVERGYS Phils.
Senior Analyst
ADP Phils.
Unit Manager / Team Leader
GENPACT
9 th Flr iHub2 Northgate
Cyberzone, Alabang,
Muntinlupa City.
-
Northgate Cyberzone
Alabang, Muntinlupa City
- Bldg. Northgate Cyberzone
Alabang, Muntinlupa City
-
