Christina Bondoc

CHRISTINA S. BONDOC Blk 13 Lot 37 Gardenia Valley Subd., Molino, Bacoor, Cavite Tel: - Mobile: - E-mail:- CAREER OBJECTIVE: Seeking a job in a progressive company for professional advancement. PERSONAL QUALIFICATION: Dedicated individual with well developed communication, writing and organizational skill. Highly effective in communication and customer relation. Goal oriented works well independently or as a member of a team. Quick learner welcomes new challenges. Above average computer literacy and analytical skills. WORK EXPERIENCE: June 13, 2016 – Present CGI Phils. – Taguig City Academy Specialist Provides product training to the new joiners and implementation of new knowledge, support on the production floor, and back-up call support. Aug. 03, 2015 – June 12, 2016 CGI Phils. – Taguig City IT Helpdesk Providing professional end-user support (to Statoil employees worldwide) via telephone and email. Providing restorative or maintenance actions to resolve end-users problems such as hardware and software system errors(including Active Directory, VPN, RSA token, and SAP), windows operating system errors, Microsoft Office application errors, and network connection. And tracking calls and incident/service tickets correctly in ServiceNow. Aug. 2013 – Dec. 2013 Stefanini – Ayala Ave., Makati IT Helpdesk Providing professional end-user support (to Ernst and Young UK employees) via telephone and email. Providing restorative or maintenance actions to resolve end-users problems such as hardware and software system errors, windows operating system errors, Microsoft Office application errors, and network connection. And tracking calls and incident/service tickets correctly. Feb. 6, 2012 – Feb. 28, 2013 Telus International Phils. – Fort Bonifacio, Taguig Technical Support Representative Providing customer service and technical support for internet/cable and IPTV connections over the phone to TELUS ADSL customers in Canada such as fixing and configuring modems, hubs, switch, routers, and gateways. Fixing internet/wireless connections. Fixing and configuring emails/servers and anti-virus. And basic hardware and software troubleshooting. January 20, 2011 – April 2011 NCO – Taguig General Care Providing customer service over the phone, which includes billing, troubleshooting, phone activation, after sales support to T-Mobile Prepaid customers in USA. Feb. 2010 – Dec. 03, 2010 Accenture Inc. – Cybergate, Pioneer Claims Analyst/Indexer Analyzing documents (Health Insurance Claims) against clients’ requirements, includes encoding, research and resolution of customer issues. Also provides customer service through e-mails. August 8, 2006 – August 31, 2007 ADEC Solutions Inc. Business Process Associate Analyzing documents (Insurance Title Policies, Mortgage Policies) against clients’ requirements includes encoding, research and resolution of customer issues. Also provides customer service through e-mails. EDUCATIONAL BACKGROUND: LAS PIÑAS COLLEGE -) Almanza, Las Piñas City Bachelor of Science in Industrial Engineering MAPUA INSTITUTE OF TECHNOLOGY -) Muralla St., Intramuros, Manila Bachelor of Science in Chemical Engineering PASAY CITY WEST HIGH SCHOOL -) Valhala St., Pasay City High School, 1991 GOTAMCO ELEMENTARY SCHOOL -) Gotamco St., Pasay City Grade School, 1987