Christine Ann Rodolfo

Christine Ann Rodolfo Blk 8 Lot 41 Sta Elena Village 1 Brgy San Jose, Antipolo City 1850 Contact#:- Skype: christineannrodolfo- Home base Jobs: Part time - Project Manager Home Solutionz November 2018 – Present * Check email concerns, request, and documents from clients and vendors. * Updates status of customer’s project in i360 * Process payments of existing and new customers * Create Purchase Orders for vendors * Create Work Orders for installers * Calling out leads to set up appointments for sales agents Part time – Email & Online Support Specialist SQUAD- Ashy Bines March 2018 – February 2019 * Check emails concerns and request of existing clients using HELPSCOUT * Updates business mobile and web app * Process payments of existing and new customers * Answers concerns and queries of customers in Facebook * Filter new SQUAD members online via Facebook * Reports Issues of squad app in Asana * Updates information of existing customers * Activate new customers account through Infusionet Contractual Inventory Management - Order Processing and Product Research La Vinti August 2018 * Fulfill orders of clients from its website to Shopify and Oberlo Commander Centre -Australia Appointment setter Sydney Australia- Home base February 2009- October 2009 * Call AU businesses and set appointments for Commander sales agent *Updates CRM data base 21st Century Academy Telemarketer/Seminar Booking Consultant Sydney Australia- Home base March 2008- Feb 2009 *Assigned to answer/action booking queries for 21st Century Academy *Create their daily seminar report * Action all seminar bookings coming from email, fax, phone, and other department * Monitors seminar landing pages to update it with seminar changes along with the booking system and check and change seminar auto responders when needed on seminar landing pages and booking system *Updates sales force data base Senior Real Time Analyst (RTA) WIPRO BPO Philippines 6th flr, Eton Centris Bldg EDSA cor Quezon Ave Brgy. Pinahan QC 1100 July 2011- Feb 2017 * Responsible for maintaining agents’ productivity & make sure those agents are being utilized properly. * Responsible in monitoring intra-day scheduling forecast compared to actual volumes and make necessary adjustments throughout the day as required. * Responsible in monitoring call traffic to meet required call handling, staffing levels on a real-time basis as needed to ensure campaign's KPI's are met. * Pro-actively communicate and follow up with operation to execute all planned and real time activities. * Responsible for Sending Interval & AP reports and EOD Reports to Programs in a timely manner Technical Support Representative- 2 WIPRO BPO Philippines 6th flr, Eton Centris Bldg EDSA cor Quezon Ave Brgy. Pinahan QC 1100 Nov 2010- July 2011 * Responsible for incoming phone calls and providing technical support such as DSL and wireless issues. * Creates ticket for field tech dispatch. Inbound Sales Representative NCO Group Manila 6F Eugenio Lopez Jr (ELJ) Communications Center Mother Ignacia Street Quezon City, 1103 Feb 2010- Nov 2010 *Present and sell company products and services to current and potential clients. * Handle all incoming phone calls and resolving customer inquiries * Work with other departments as needed to resolve customer inquiries Account Manager Branders.com 30th flr. Union Bank Plaza, Pasig City May 2007- February 2008 *Handles existing clients' promotional item inquiries and requirements. * Corresponds with clients in the US and other countries through phone and email * Keenly listens to and coordinates with customers to be able to suggest what might work best for their needs and finds the best solution if an unexpected problem arises. * Checks with clients periodically for a probable need on their part. Helps clients work on a budget for an upcoming event *Takes care of order processing to respective vendors. Coordinates with them to make sure items will be delivered on time and definitely in great shape. * Responsible for updating client regarding their order. *Takes necessary action for any complaints and finds the best solution. Continuously looks for a possible new clients/ accounts through the search engines and/ or referral from existing clients. Outbound Sales Agent ePLDT Parlance Inc. 222-224 PLDT Compound, Nicanor Garcia St., Makati City November 2004- February 2007 * Finds prospected clients through phone * Keenly listens to customer's concern and looks for buying signals * Responsible for converting customer interest to actual sales * Presenting product and/or service benefits through phone * Provides assurance with relation to client's confidential information Education Proficiency in Professional Education University of San Jose-Recoletos 2nd Semester- AB-Mass Communication major in Broadcast Media University of San Jose-Recoletos May 2003