I have been in BPO for 5 years. What I do is taking calls to provide solutions, sales. Took 2 and a half years in a flower company selling flowers via phone and became team manager whenever there is a ramp due to a high volume of calls. I wanted to be a virtual assistant. Worked as a personal assistant for 6 months in a catalog business. Done schedule meetings, assisting clients, screening calls, taking orders as well. I am a very well organized person.