CHRISTINE MAY API-IT
V I R T U A L
A S S I S T A N T
I'm a passionate and highly enthusiastic virtual assistant. I have a strong desire for knowledge and
challenges. A person who is always willing to learn a new skill or technique. Self- educated, selfmotivated and versatile person.
EDUCATION
SKILLS
Informatics College • 2014
2 years Information Technology
(Undergraduate)
Basic Computer Skills
Benguet State University • 2010
Secondary Education
Microsoft Excel
Customer Service
Microsoft Access
Microsoft Office
WORK EXPERIENCE
Customer Service
Representative
Tribune - Sitel Baguio
10/16 - 12/16
Accounts representative
Electronic Recycling
Association - ERA.ca
Feb 2011 - Dec 2012
Resolve customer complaints via phone.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with subscription and billing questions
Take payment information and other personal information such as
addresses and phone numbers.
Place or cancel subscriptions.
Answer questions about company's policies.
Attempt to persuade customer to reconsider cancellation/ Customer
retention.
Inform customer of deals and promotions.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is
being delivered.
Makes cold calls or follow leads to discover new sales opportunities.
Book an appointment.
Respond to questions and complaints from customers via phone and
email.
Analyze customer information to make recommendations for additional
services.
Follow up on interested parties and closes sales.
CONTACT
MangoGrove Guesthouse, Sihanoukville, Cambodia | - |-
INTERNET SPEED TEST
DISC TEST
ENGLISH TEST
TYPING TEST
