Christlieb Xerxez C. Ramos
San Pedro City 4023
Phone:- /-
Home Phone:-
E-mail:-
Education
Associate In Computer Science Major in Computer Programming (1999)
SYSTEM TECHNOLOGY INSTITUTE
Experience
Marketing Manager / Senior Buyer (Nov 2018 – May 2019)
Power Four Electrical and Mechanical Service (San Pedro Laguna)
Handles clients queries and purchase orders.
Set up meeting with clients and possible prospects.
Handles ordering of materials and supply for client’s projects.
Senior Fraud Specialist (Aug 2013 –Nov 2018)
JP Morgan Chase N.A (Bonifacio Global City Taguig City)
Monitor real time queues and identify high risk transactions within the business portfolio.
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within the service level agreements to reduce potential revenue losses.
Interact with customers to validate information and to confirm or cancel authorizations.
Resolve customer issues within the scope of existing service level agreements.
Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Maintain fraud analysis models to improve efficiency and effectiveness of company systems. -Ensure confidentiality of all information collected during investigation.
Determine existing fraud trends by analyzing accounts and transaction patterns.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes for changing transaction patterns and trends.
Generate suspicious activity reports and risk management reports for Managers.
Senior Specialist 1 Role
Handles and Secures identity theft cases and victim by providing details on how to avoid future ID theft –
The CPG (Customer Protection Group) is responsible for securing access of Chase accounts and enhancing the customer’s experience. Account takeover scenarios are the primary focus. Strong analytical skills, business acumen and superior communication skills are leveraged to support Chase’s ability to deliver world class fraud protection and customer centric solutions to customers.
Achievement - Zenith Awardee for March 2014 Top 6 Analyst
Customer Services Specialist (Feb 2006 –Feb 2013)
Convergys Philippines Services (Northgate Cyberzone Alabang)
Billing and Programming Specialist (DirecTV)
Tier1 Technical Support (DirecTV)
Email Response Team (DirecTV)
Outbound Commitment Team (at&t Mobility)
Tier 2 Technical Support (at&t Mobility)
Providing customer with excellent customer satisfaction
Good team player and Multitasking capabilities.
Proven initiative and ability to work with minimal supervision.
Excellent organizational and motivational skills.
Knowledge of Internet and Electronic Commerce industries.
Achievement – POWER OF ONE Champion (Top Analyst) 2007
Hotel and Event Coordinator (Nov 2005 - Dec 2005)
Philippine SeaGames Organizing Committee
