Christopher Ian G. Rapadas

As a TECH EXPERT with the following task but not limited to as follows:

• Receiving inquiries on how to fix computer hardware, network, and software issues.

• Providing consultations on what needs to be done in order for the issue to be fixed together with the customer over the phone. And provide tips on how to avoid the same issue from happening again.

• Quoting a price on how they can purchase/upgrade computer parts depending on their usage.

• I can troubleshoot EMAIL issues regardless of POP3 or IMAP format.

• I visit the client in case we can't fix the issue over the phone to do a manual troubleshooting.

As a ROCKSTAR VA with the following task but not limited to as follows:

• Expert in COLD CALLING/TELEMARKETING B2B or B2C for potential customers who will be interested in my product.

• Email/Chat support sending potential clients with the details on how to establish a business with them by providing a portfolio of products and services that I can offer.

• DATA ENTRY and organizing SALES and progress reports for the week and for the whole month. Using provided company CRM's or Microsoft Office programs such as EXCEL, POWERPOINT, WORD, and OUTLOOK.

• VIDEO editing using Sony Vegas Pro and IMAGE editing using Adobe Photoshop CS6.

• TRANSCRIBING Audio, and Video clips for subtitle.

As a CUSTOMER SERVICE CHAMPION for 3 years in BPO Industry. I helped a lot of customers in making their lives easier by providing efficient customer service with our products and services. I've learned that being in a customer service is not just resolving the customer’s issue, but also understanding the root cause why they always keep on calling regarding ongoing issues with the service and products. That's the reason why I always do an extra mile to figure out, analyze, and resolved the root cause of the problem. After that I educate, and set the expectations to avoid the same issue from happening again. In this point I'm not just helping the customer, but also the company that I'm working with, and beneficial to me as well. And I'm good at it, that's why I love my job.