Christopher Zachary Tyler

Hello my name is Chris I have worked professionally in many businesses over the last twenty years.

My last role involved the management of over 20 staff in the Bupa Medical Visa Services Contact Centre. This role provided administration and telephone support to customers all over Australia wanting to migrate and apply for a medical assessment.

Throughout my time at Bupa, I was responsible for hiring and interviewing new starters, including the role of my Senior Support Consultant. I was challenged to manage many performance issues with staff and to maintain a happy working culture with a wide range of personalities, through this I believe I developed and have grown as a leader, strengthening my people skills.

In addition to this I was responsible for creating all customer service and policy update training modules, in a wide variety of engaging formats. These had to be clear concise and communicate change management effectively to empower the staff with confidence.

I also created and delivered many training packages around customer service, policies and detailed medical presentations on conditions that potential customers may have. These were created in Adobe Premiere, Adobe Flash, PowerPoint, Photoshop, Word, and HTML. These included Flash, Video, PowerPoint, Webpages, Posters and booklets.

This led to a secondment where I redeveloped and designed the on-boarding for all of Central Support Operation from pre-employment to 6 months.

I am an accomplished customer service manager who has a proven ability to interpret customer and business needs, preferences and help to not only provide efficient service in a timely manner, but help to continuously improve business procedures.

I have exceptional technical skills which include; office applications such as excel PowerPoint and Word, writing intermediate html and some Java script, being self taught a number of media applications such as Sony Vegas Pro, Adobe Premiere, Adobe Flash, Adobe Audition, Photoshop, Dreamweaver, 3D Studio Max, as well as all the Corel applications including Paint Shop Pro.

I have had experience in graphic design, marketing and managing social media, websites and email for Shimtastic as well as designing their video/print/on-line advertising.

Last of all I am highly creative with refined communication, computer and problem solving skills and believe I can offer a broad range of qualities from my varied experience.