CIARA DAVIS-|- | Santa Clarita, CA 91350
Summary
Resourceful and creative Marketing professional offering 5+ years of consistently delivering high-quality marketing content while
leveraging social media platforms and targeted campaigns to increase brand engagement. Advanced knowledge of product
development, customer service, market research and SEO.
Skills
Marketing and advertising
Customer Relationship Management (CRM)
Vast technical knowledge
Credit card payment processing
Project coordination
Administrative assistance
Exceptional telephone etiquette
MS Office proficiency
Inbound and outbound calling
Problem-solving abilities
Database entry
Order processing
Experience
Marketing/Customer Service Representative | Performance Ignited | 07/2014 - Current
Answered email and social media messages according to prescribed policies.
Updated web pages and social media profiles to reflect proactive strategies and engage customers.
Working with Shopify and Dropified to fulfill orders/refunds
Organized development and implementation of diverse marketing campaign collateral, including videos, social media posts
and blogs.
Developed and implemented digital marketing plans incorporating SEO, social media platforms and video campaigns.
Content Marketing Manager/Reception | Advanced Health and Wellness Center - Newhall, CA | 09/2011 - 07/2014
Served as main point of contact for clients, answering questions and responding to messages.
Wrote and uploaded blog posts and articles to drive traffic to client sites.
Addressed customer service inquiries quickly and accurately.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Ride Operator Lead | Six Flags Magic Mountain - Valencia, CA | 06/2011 - 07/2014
Trained new employees on ride operations, pointing out safety mechanisms and features.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Supported customer needs by providing information and answering questions concerning facility, promotions, events and
organizational rules and policies.
Provided physical assistance to visitors getting onto and off of rides.
Checked seatbelts of all riders to maximize safety and manage risk.
Education and Training
California State University | Northridge, CA | 05/2014
Bachelor of Arts: Communications
Snohomish High School | Snohomish, WA | 06/2011
High School Degree
