Cielo Ann Abelardo

Hi! My name is Cielo Ann Abelardo.

I’ve been working in the freelancing industry for a year and a half now, mostly as a Customer Support Representative and Social Media Expert. I have kept long term clients, most of them 6 months and up and have received excellent ratings and reviews from them.

Before getting into the freelancing industry, I have 4 years solid experience in the BPO industry. I have climbed up the career ladder, started off with taking in calls, then after a few months, was promoted to become a Quality Assurance Specialist, then, became a supervisor and handled a team of 18 chat support and email representatives.

As an employee or contractor, I am very dedicated and committed. I prefer long-term clients but can also provide the same, if not better, service to short-term clients. I also have a passion with learning new things and do not prefer being stagnant to repetitive work for a long time; I am very inquisitive and always eager to learn. I like to do tasks that will help enrich my knowledge and help me grow as an individual. For the right job, I can work past my allotted time and have no issues with over-time, I can also do tasks that are not related to my actual project provided that I will be trained and guided on how to accomplish them. I am flexible, very responsive and loyal.

Outside of work, I am mom, a wife, a daughter to a single-mother, and a friend to a few but very genuine people. I love spending quality time with family and friends, which is one of the reasons why I opted to work as a freelancer. My leisure activities are binge-watching TV series, reading novels, beach bumming, and swimming.

Please see below the skills/platforms I learned for the past years in the workforce:

Expertise:

1. Customer Support
2. Virtual Assistance
3. Email Support / Marketing
4. Social Media Management / Marketing
5. Fraud Analysis

Customer Support Platforms:

1. GMail
2. Zendesk
3. JiRa
4. LiveChat Inc.
5. Amazon Seller Central Interface

Social Media Platforms

1. Facebook (Business Manager, Ads Manager, Publishing)
2. Instagram (Business and Personal)
3. Snapchat
4. Twitter
5. Pinterest
6. Spotify
7. Schedugram
8. Hootsuite
9. Tweetdeck
10. Repost App

E-commerce Platforms / Tools

1. Shopify
2. Shiphero
3. Shipit
4. Amazon
5. Signifyd

Project, visual management, and team communication software

1. Basecamp
2. Slack
3. Trello
4. Kanban

Data Analysis / Data Entry

1. Django
2. Google Drive (Google Sheets)
3. Microsoft Excel

Other skills:

1. SEC Filings
2. Writing Blogs
3. Photo editing

Skills that I'd like to learn in the future:

Graphic Design

Web Design and Developing

ClickFunnels

Video Editing

Animation

Multimedia Arts

Thanks for taking a peek at my profile and I hope to talk you soon!