Cinderella Tovera

Since 2008, I've been working in BPO and it enhanced my skills in customer service. I was a Credit Analyst for AMEX, resolution specialist and repair appointment setter for Electrolux Appliances, Chat Support and Collections Agent for AT&T Mobility, and Technical Support TIER II for HP Laptops and Printers. Throughout the years I managed to develop my abilities and became better in providing excellent service. I'm efficient even under pressure, accurate in giving and searching relative information to the customers and clients. When it comes to problem solving and issue resolution you can count on me, that is my forte. I have great verbal and writing communication skills, and knowledgeable in using tools like Salesforce, MS Word, MS Excel, Google Docs, Dropbox, and Browseo. I am trainable an willing to learn more