Clarisse Ramos

Clarisse Ramos- No 1 Rd., Richmond, B.C, V7C 4L5 | - |-Objective: Seeking a position to utilize my creative and educational skills on all platforms. Passionate and driven to target a productive relationship with clients, partners and team members. Employment Highlights: City of Vancouver – Digital, I.T. & Strategy August 2017 – Present Office Support Clerk - Provide customer service support and assist with managing volumes, creating service requests for tracking, provide data & reporting metrics and creating self-serve online digital journeys for their clients - Collect and capture interactions with our clients for continuous success and improvement efforts - Communicate and support multiple departments and process service requests promptly - Using multi-switchboard telephone and several computer applications for numerous duties - Working in a high volume customer service call centre via telephone and digital services City of Vancouver – Finance, Risk, Supply Chain Management March 2018 – October 2018 Compliance Analyst (Contracted) - Conduct, study, and prepare quality daily reports for management and staff for review - Follow up and summarize audit findings to ensure corrective actions are being taken to account - Review documents and send online digital correspondence with customer to ensure accuracy and adherence to company policies and procedures - Ability to navigate specific documents in order to identify and verify external customers reports. - Screen customers through various resource lists, databases, and analytical studies. Corus Media Entertainment VancouverMay 2015 – January 2016 Office Administrator and Marketing Sales Assistant May 2015 – Jan 2016 - Prepared invoices and additional marketing materials to execute scheduled paid advertisements - Coordinated appointments and meetings for all departments - Greeted and scheduled meetings and events for all team departments and guests - Assisted the Marketing and Sales department with scheduling and assigning marketing ads - Provided general administrative and organizational support - Learned how to administer and optimize sales accounts working closely sales te Faith Wilson Real Estate October 2013 – January 2016 Client Services Agent - Scheduled and coordinated all employees, clients, businesses, and service providers - Provided accurate and time sensitive information to the team with confidential documents - Build reports, statements and minutes from different property resources - General clerical duties such as filing and mailing duties Ivanhoe Cambridge Global Real EstateSeptember 2011 – September 2013 Senior Customer Service Representative - Provided professional world-class customer service and offered assistance to guests - Prepared standard routine scheduling, reports, minutes and lead meetings - Provided training sessions and seminars for other departments and team members - Assisted and supported all administrative duties Plenty Clothing Boutique Retail Sales AssociateAugust 2011-August 2013 - Assisted customers findings or selecting items and provided fashion recommendations - Stock, replenish, and organized inventory with accuracy and efficiency - Achieved an average of sales goals consistently - Maintained accurate and attractive merchandise displays - Provided outstanding customer service and handled the sales operation desk as a team Hollyburn Country ClubOctober 2007 – August 2011 Member Services Agent - Greeted and directed registered members to appropriate facilities and departments. - Recorded and tracked all sales transactions for all applicable membership fees. - Handled all administrative and clerical work with a switchboard system and special program - Worked with departments to ensure accurate service was established and organized JMAX Global Distrbutors Inc.March 2007 – October 2011 Administrative Retail Data Clerk - Applied and processed fashion retail data with a special company computer software systems - Prepared, processed and filed retail vendor’s invoices and inquiries in a timely manner - Supported and communicated on a daily basis with the Shipping and Receiving department - Coordinated with vendors to resolve production issues - Maintained digital renderings or apparel designs, updated database of production deliveries Education LinkedIn Learning – Digital Marketing Present Brainstation – Social Media & Digital Marketing April 2020 – Sept 2021 Hootsuite Academy - Marketing Sept 2019 – Sept 2021 The Vancouver Institute of Media Arts - Broadcast Performing Arts Jan 2010 - Jun 2012 B.C.I.T. Vancouver, B.C. Broadcast Media Sept 2008 - Dec 2010 Langara College, Vancouver, B.C. - Arts & Science Jan 2007 - Aug 2008 St.Patrick’s Regional Secondary, Vancouver, B.C. - Diploma Sept 2001 - June 2006 Awards/Certificates St.John’s Ambulance First Aid – CPR Level C The John Beaty Memorial Scholarship, Five Year Honour Roll - St,Patrick’s Regional Secondary Volunteer Work City of Vancouver Homeless Count – (HSABC)February 2019 First United – Feed the Hungry Program June – Aug 2013 Virgin Radio – Candian Breast Cancer FoundationMar 2012