Claudette Nada

Claudette Nada Virtual Assistant/Customer Support Overview Passionate Virtual Assistant with more than 3 years experience and a person with a versatile skill-set, a lot of integrity and a willingness to go the extra mile to satisfy my client and customer. Objective -​ - Website: ​credly.com/u/claudette Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Skills ​ -Answering Customer Inquiries Education Southern Luzon State University Bachelor in Elementary Education (Pre School) - Email Handling -Calendar Management -Internet Research -WordPress Management -Social Media Management -Google Docs and Sheets -Transcription -Data Entry -Real Estates -Telemarketing Achievements One of the top performer Promoted as a quality assurance. Promoted to Assistant Team Supervisor ​Top Loan Originator Job Experiences Customer Service Analyst | Alorica November 2015 - March 2017 * Open and maintain customer accounts by recording account information. * Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. * Contribute to team effort by accomplishing related results as needed. * Build sustainable relationships of trust through open and interactive communication. * Keep records of customer interactions, process customer accounts and file documents * Resolve customer complaints via phone, email, mail or social media. * CRM systems and practices. * Sell products and services less Customer Service Analyst I Outbounders (Homebased) July 2017 - September 2017 * Open and maintain customer accounts by recording account information. * Resolve customer complaints via phone, email, mail or social media. * CRM systems and practices. * Sell products and services less *Calling Inbound/Outbound Loan Originator I ARB Call Facilities August 2018 - January 2019 *Loan Processing *Convinced the customer to get the loan * CRM systems and practices. * Sell products and services less *Calling Inbound/Outbound Online English Teacher | Native Camp (Homebased Part Time) July 2017 - current * Conducting lessons while facing the camera * Presenting lessons and to attentively listen and answer students’ questions * Setting up schedules of classes * Answering phone calls *Determining student’s development and progress *Rating performances of students less 2