Claudia O. Santos

Curriculum Vitae of Ms. Claudia O. Santos Meycauayan City, Province of Bulacan, Philippines- E-Commerce Virtual Assistant QUALIFICATION HIGHLIGHTS:     ● ● ● ● ● A friendly, enthusiastic, dedicated, and reliable worker with a can-do and positive attitude, a confident multi-tasker, and a quick learner. Worked in the corporate office for more than 20 years, from March 1987 to February 2007, as an Admin Assistant, Telephone Operator, Bookkeeper and e-Rep/Customer Service (phone/email), with some Quality Assurance (QA), leadership and Management training and experiences. Proficient in using: Microsoft Office Suites: Word, Excel, and PowerPoint E-commerce sites: Facebook Experienced and innovative employee with sophisticated sales, customer service and business administration skills High personal integrity, and able to relate to and create trust in all. Maintains confidentiality and treats sensitive information with discretion A dedicated person, known for taking initiative to address issues and develop solutions for improvement. Highly articulate, confident and persuasive team-builder, able to motivate and communicate to achieve exceptional business performance. Persistent and flexible to the mutually beneficial achievement of business plans and personal goals of staff and customers. PROFESSIONAL EXPERIENCE SUMMARY: ● Over 30 (thirty) years proven experiences in customer service skills, sales and Management Skills Service. ● More than twenty (20) years’ experience in Accounting, Business Management Service and Skills Development ● Background in a wide range of clients and customers including suppliers ● Management of changes within the demanding and pressurized business environment TRAINING/TESDA NATIONAL CERTIFICATION/LICENSE:      Trainers’ Methodology Certificate as Assessor(May 2019) Bookkeeping (May2019) National TVET Trainer Certificate as Trainer– Bookkeeping (August 2019) Events Management Services (December 2015) Bread and Pastry Production (December 2015) TRAININGS AND SEMINARS ATTENDED April 1 2019 Working as a Team – TSSI Training Room-Makati City Jan. 18 2019 SEMINAR ON WORK IMMERSION & CULMINATING ACTIVITY FOR SENIOR HIGH SCHOOL STUDENTS Oct 10 2018 BUILDING AN EFFECTIVE SCHOOL THROUGH ACT-SEMINAR For School Leaders Manila Diamond Hotel – Manila June 2016 AU HR SOFT SKILLS SEMINAR Mar 27-Apr 15, 2006 Client Specific Training – Washington Mutual Bank People Support Center Makati City Mar 2-25, 2006 Client Specific Training – Direct Response People Support Center Makati City Feb 27-Mar 1, 2006 NEW HIRE ORIENTATION People Support Center Apr 2001 MICROSOFT ACCESS FOR WINDOWS 97 PLDT TelTech Aug 2001 UPDATES ON FRONT LINERS AS PLDT SERVICES SALESFORCE PLDT TelTech Feb 2000 STAFF SUPERVISORS’ EMPOWERMENT TRAINING PLDT TelTech June 1999 FRONTLINERS’ AS PLDT SERVICES SALESFORCE PLDT TelTech Nov 1998 ICMS COURSE FOR REVENUE ACCOUNTING PLDT Dansalan Training Center WORK EXPERIENCE: ARELLANO UNIVERSITY (2019-til present)  Branch Registrar –June 16, 2019 until present o maintains the academic record of all students and plans and implements the registration process for classes o works with other administrators to coordinate times and locations for class meetings and resolve scheduling conflicts o Include keeping records of all classes and curriculum prerequisites, determining students' graduation eligibility, planning commencement activities and preparing information such as honours’ lists, transcripts and class rankings. o compile enrolment statistics and might advise students regarding loan and scholarship eligibility TOPSERVE SERVICE SOLUTIONS Inc. -)  Over-All Head Coordinator-K-12 Project - handles less than 900 Personnel-Coordinators and Teachers                Check and monitors teachers’ attendance, see to it that every problem is addressed and properly taken care of Conducts regular visits in every AU branches to check status of TSSI’s Senior High School Teachers Prepare report of resigned/replaced teachers Prepare memos for late, absences for issuance Prepare supplies needed by the department Assists in the hiring Process of all Senior High Teachers under Senior High Project of TSSI Conducts interview for all Teacher Applicants, Technical Coordinators and Performance Audit Coordinators Orient Teachers for their assigned duties and responsibilities Orient Teachers for deployment Makes schedule of tasks to be done as assigned Submit and coordinate transmittals to TSSI Departments in Makati Follows – up the weekly reports of all Technical Coordinators in compliance to Operational Status report to be submitted Prepare and print all teachers request for Certificate of Employment (COE) Prepare and print all employees’ contracts thru MailMerge Prepare the weekly Operational Status report to be submitted to Executive Vice President for Finance and staffs. Philippine Long-Distance Telephone Company -) Makati City, Phils.  International Traffic Operator for eleven (11) years – o assisted calling subscribers with their problems encountered; established and ensured smooth circuit connections and made sure the calling party had reached the right person called  Bookkeeper III for almost six (6) years in the same company o Handles and maintains subscribers’ books and accounts receivables Beatitudes Strings Ensemble -)  Proprietor; Over-all Coordinator o Answer queries and requests made by client by calling and attending meetings. o Make schedule and book musicians assigned to every music function. Do all the followups regarding music and all other requirements like sound system, musicians’ meals and lay-out of the venue o Monitor and oversee musicians from one function place to another o Deals and negotiates directly with the clients/suppliers esp. during bridal fairs and music demos o Coordinates all requirements to the music director with regards to Strings music o Deals and explains directly to the clients the procedure, terms and conditions specified in the contract Aegis Peoples Support -)  e-Rep-Customer Service-Washington Mutual Bank (Operates more than 9 systems to work on requests, complaints & disputes) o Assist and resolve subscribers’ complaints and queries o Help customers to file disputes regarding unauthorized transactions incurred on their account o Assist customers in locating pending transactions or direct deposits in their account o Provide customer service to all calling clients regarding their bank accounts o Issuance and activation of credit card upon clients’ request EDUCATION: 2017 Arellano University – Graduate School Master in Business Administration (MBA) - Completed Academic Requirements and Comprehensive Exam  Currently enrolled for Thesis Writing 2013 Interface Computer College (Caloocan City Branch) – November 2013 Trainers Methodology Course-Level 1-Passed the Assessment conducted as Trainer and Assessor specializing in Bookkeeping qualification 1991 Arellano University Legarda, Sampaloc, Manila Bachelor of Science in Commerce - Major: Accounting Included in the Top Ten – Departmental Examinations in: ■ Business Statistics 2 ■ Business Math 2 ■ Accounting 3 ■ Accounting 5 ■ Finance 1 Law 2 Dean’s Lister – First Semester, School Year 1986 ■ This is to certify that the above statements and information are true and correct. MS. CLAUDIA O. SANTOS