Clementina Asuelimhen

CLEMENTINA ASUELIMHEN -- in https://www.linkedin.com/in/clementinaasuelimhen- Objective Results-driven individual with 6 years of experience in progressive sales ,telemarketing ,retail and digital marketing. Passionate about building sustainable customer relationships , conflict resolution, and increasing customer retention. confident and effective communicator who receives excellent customer feedback. Experience Intetics USA April 2024 Online Interviewer (Contract) •As a Data Collection Specialist, I am responsible for orchestrating a seamless operation to gather precise data regarding locker locations and delivery instructions from addresses nationwide. •My role involves collaborating closely with a dedicated team to tackle the unique challenges presented by multi-apartment complexes across the USA. •Utilizing a blend of agility and creativity, I engage with managers at various locations, inspiring them to provide accurate information essential for our project’s success. •Adapting existing strategies and brainstorming innovative ideas, I continuously strive to enhance our efficiency and effectiveness in data collection. •In this fast-paced and challenging environment, I demonstrate adaptability, creativity, and resilience, driving towards project success and maximizing bonuses by reaching key performance metrics. Insurance Supermarket International, USA Jan 2024 Insurance Advisor Recruiter •As a Life Insurance Advisor Recruiter, I identify, interview, and onboard candidates, providing ongoing support and training to ensure a skilled and motivated team of advisors while staying attuned to industry trends and compliance. Specialty Life Insurance,Ontario Customer Service Representative (Remote) Aug 2021 - May 2023 •Responded to customer requests for products, services, and company information. •Updated account information to maintain customer records. •Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. •Answered customer telephone calls promptly to avoid on-hold wait times. •Utilized customer service software to manage interactions and track customer satisfaction. •Clarified customer issues and determined root cause of problems to resolve product or service complaints. •Handled customer inquiries and suggestions courteously and professionally. •Participated in team meetings and training sessions to stay informed about product updates and changes. •Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Glyde Lubricant Limited, Lagos Retail Marketer •Ensuring customers are satisfied with company's Products and Services. Jan 2021 - Aug 2021 •Cultivating solid relationship with major customers to ensure a continuous flow of revenue. •Increased sales by educating prospects on benefits of products and services in comparison to competitors. •Provided professional services and support in a dynamic work environment. •Applied effective time management techniques to meet tight deadlines. •Assisted with day-to-day operations, working efficiently and productively with all team members. •Delivered services to customer locations within specific timeframes. Omre Invention, Lagos Digital Marketer Mar 2019 - Dec 2020 •Managed marketing campaigns to cultivate brand awareness and drive website traffic. •Monitored and optimized advertising campaigns using Google, Facebook and Instagram. •Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management. •Identified growth opportunities and developed initiatives to increase market share. •Monitored trends in digital marketing landscape and adjusted strategies accordingly. •Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness. •Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives. •Developed marketing content such as blogs, promotional materials, and advertisements for social media. Warri Refining and Petrochemicals Company, Delta Procurement Intern Oct 2018 - Jan 2019 •Created and maintained portfolio of qualified vendors to expand options. •Analyzed supplier contracts to confirm compliance with company policies and procedures. •Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery. •Analyzed market and delivery systems to assess present and future materials availability. •Established and maintained accurate records of purchases, pricing and payment terms. •Negotiated pricing and terms with vendors to secure best value for company. •Cultivated strong relationships with vendors to maintain and improve levels of customer service. Education Rome Business School International Masters in Digital Marketing and Business Transformation- — University of Benin Bachelor’s of Science: Marketing- — Presentation National High School High School Diploma- — Skills Email marketing Time management Problem solving skills Customer management Collaboration Product knowledge Active listening Oral and written communication Troubleshooting Marketing strategy Sales Data Collection Computer Skills Google workspace - Google drive, Doc,sheets, calendar,Gmail,forms. Microsoft office - Word, Excel, Outlook, Powerpoint, OneNote. Social media - Facebook, Twitter, Instagram,Pinterest. Graphical skill applications - Lightroom,Canva,Adobe photoshop,Picsart. Collaboration and Communication Software - slack,zoom,Google meet,Microsoft teams. Enterprise System Applications - Zendesk, chasedata, HubSpot, Salesforce. Digital Marketing tools - Google Analytics, Google Ads, Facebook Ads Manager, Hootsuite, Mailchimp, and WordPress. Interests Telemarketing Customer Service Appointment Setting Data Entry Sales Achievements & Awards Employee of the week Specialty life Insurance (April 2022) Hall of fame winner Specialty life Insurance (Nov 2022) Best Customer Centricity Omre Invention (Dec 2019,March 2020 & May 2020)