Clinton Akabike

I am an engaging and patient customer success professional with six (6) years of experience supporting and growing customer loyalty by maintaining the highest level of customer service and retention rate above the company average. 

Here are some of my skills

A. Technical support services, etc.

B. Cloud Infrastructure Services. 

C. Team player and fast learner.

D. Excellent written and oral communication skills.

E. Able to work with little or no supervision.

F. Analytical skills. Success-driven professional with experience in customer service management, technical support, research and analysis, documentation, after-sales support, and account management.

G. Demonstrate expertise in setting up enterprise applications and cloud systems for clients while resolving all raised customer issues.

H. Email Handling, appointment setting, client and stakeholders interaction.

I. Networking skills.

J. Critical thinker.

K. Excellent team player.

L. Maintained and built a profitable relationship with the cross-functional team and stakeholders.

M. Result and detail-oriented. Key Success criteria.

N. Passion for technology and customer support.

O. Understanding of cloud vs on-premises computing. Familiarity with different cloud computing providers.

P. Focused on delivering value at the workplace and improving work processes.

Q. Ability to delight customers, and contribute to team customer satisfaction goals.

R. Strong ownership of customer issues.

S. Realize personal accountability within the team.

T. A role model in excellence in execution like full-time tracking of all labor invested following all internal processes, etc.

U. Strong communications skills.

V. Cross-team collab. oration.

W. Leadership.

Some of my core competencies are

• Knowledge Management Tools like One Drive, Google Drive, and Dropbox

• Business Process Software like Trello, Monday.com, Click Up, Zapier, Trackify, Clockify, and Asana

• CRM Tools and Communication Integration software like HubSpot, Zendesk, Intercom, Teams, Slack, and Gohighlevel

• End-User Devices like LogMeIn, Google Meet, Zoom and Freshdesk

• Cloud Computing tools like azure; SaaS, Iaas, and Paas

Currently, I have 

1. Backup generator; To serve as a contingency power supply.

2. Laptop

3. Headphones with noise cancellation

4. Access to the internet with 25.0Mbps speed