Cliven Karl A. Bugna
Customer Care Specialist
Interact with customers to provide and process information in response to inquiries, concerns and requests about the products and services.
Professional Experience
September 2018 – Amazon Operation Services Philippines Inc.
Customer Service Representative
Interact with customers to provide answers to inquiries involving company’s product or services.
January 2015 – Supportsave Solutions , Inc.
Customer Service Team Lead – USAutoparts , Jcwhitney and Autopartswarehouse
Monitoring employee’s productivity, providing constructive feedback and coaching. Ensure adherence to company policies, procedures and undertake disciplinary actions if the need arises.
October 2014 – Supportsave Solutions, Inc.
Subject Matter Expert, USAutoparts
Ensures capturing all of the key requirements of the job and provides multiple points of view regarding the criticality of the tasks and competencies.
February 2014– Supportsave Solutions, Inc.
Customer Service Rep. ( Tier 1 )
Interact with customers to provide answers to inquiries involving company’s product or services.
EDUCATION
March 2010
Nasipit National Vocational School – High School
June 2017 up until October 2019
University of Cebu – Bachelor of Science in Mechanical Engineering
COMPETENCIES and INTEREST
Can work with less supervision
Computer literate
Competent Leader – being able to get along with other people and work with them efficiently.
REFERENCE
Engr. Rossen Llyod A. Bugna – -
Dianne Fabello – -
