Clydel Crissa Lacanilao

I am an experienced social media manager seeking a full-time position in the field of social media and marketing communications as well as customer service, where I can apply my knowledge and skills for continuous improvement.

Customer Service in the field of e-commerce businesses

-Phone and SMS Customer Support

-Responding to customers' inquiries.

-Handling Customer complaints, refunds, replacement, and personal requests.

Social Media Management

• Audit
• Content planning
• Account Optimization

Social Media Marketing

• Social Media Ads
• Social Media Scheduling Post

Editing

• Canva
• Photoshop