Cody Broughton
157 Stonebridge Blvd, Edmond, OK-Education
High school | 2009 | Horizon high school
Insurance license | 2014 | oklahoma insurance department
Property & Casualty Insurance License
Designation | 2018 | Hartford School of Insurance
Commercial Lines Coverage Specialist
Experience
Maintenace Surpervisor | Twin Hills Golf and country club | 05/09-03/14
Provided insight and information to management regarding onsite improvement project specifications
Established and implemented new procedures for standard maintenance scheduling
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards
Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality
Coordinated tooling changeovers, setups and repairs to minimize downtime and improve productivity
Coordinated with outside vendors to prepare for large installations and complex repairs
Analyzed and identified equipment failure root causes and initiated correction actions
Managed and delegated duties to 25 employees
licensed insurance agent | capital insurance group | 03/14 - current
Provided quick turnaround time when customers called with questions, usually within the hour
Engaged customers and provided high level of service by carefully explaining details about documents
Followed up with potential clients regarding online information requests
Investigated and compared insurance policies, including fire, homeowners, personal line, liability and commercial coverage
Resolved routine and complex issues by performing detailed research
Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families
Reviewed insurance inquiries, working effectively to accommodate various requests to build the agency's reputation as a service provider
Summary
Effective at dealing with individuals during stressful and confusing situations to address benefits, needs and navigate agency structures. Practiced at working with regulatory limits and Insurance department standards to handle requirements via email, letter, telephone calls or in person. Gifted in connecting with business customers to meet account needs, drive growth and build retention. Tech-savvy Insurance Sales Agent well-versed in a wide range of systems and programs.
