Confidence Uzodinma

UZODINMA CONFIDENCE. E Customer Support Executive , UI/UX Designer Millenium Estate, Oniru, Victoria Island, Lagos State--Behance Portfolio https://www.behance.net/confidenceuzodinma/ Dribbble Portfolio https://dribbble.com/dencyapex ㅡ Skills / Trainings Skills Customer Service Officer, UI/UX Design and Product Management Trainings Product Management, Digital Marketing, UI/UX Designs Tools Microsoft Office Suite, Google Docs, Adobe XD, Figma and Zoho CRM ㅡ Experience Systemspecs Limited / ​Customer Support Executive JUL 2018 - PRESENT, LAGOS Responsibilities/Achievements ● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ● Escalation of customers feedback to the appropriate channel for review and iteration of the product/services, were necessary. ● Being proactive to follow up and close cases that might have financial implications on the company. This involves following up with the related stakeholders; banks, financial aggregators and MDAs for prompt review and treatment. ● Increasing revenue base through customer retention. Systemspecs Limited / ​Training Representative AUG 2017 - JUL 2018, LAGOS Responsibilities/ Achievements ● ● Pitching the product/services to MDAs. Establishing and maintaining good relationship between the organization and its audience. ● Increasing the company's revenue base through training. Government House Asaba / ​News Analyst JAN 2015 - JAN 2016, ASABA Public Service ● Analysis of news concerning the state to his excellency, to take prompt action where necessary ㅡ Education Nnamdi Azikiwe University / ​B.Sc Mass Communication 4.06 / 5.0 GPA 2013 - 2016 Delta State Polytechnic Ogwashi-Uku ​/ Mass Communication 3.46 / 4.0 GPA 2010 - 2012 ㅡ Volunteers Melek Rehabilitation Center​ / Asaba Delta State Nigeria 2012 Championing the campaign against social vices in all public primary and secondary schools across Delta State. ● ● ● To bring succor to the less privileged in the society To propagate healthy living practices To establish orphanage homes, welfare schemes and assist in the development of health centers at the grass root level. ㅡ Achievements 2nd Runner-up in an Oratory competition aimed at resolving national issues. Public Relation Officer. Freedom of Information Act, NYSC CDS Group. ㅡ References Pastor Mrs. Ada Chukwunedozi Potter's Vessel Ministries Ibusa Road, Asaba Delta State- Dr. L.N. Asiegbu (ADS) Department of State Services DSS Abuja-